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- Tasks: Manage enquiries and coordinate service orders for a world-class events venue.
- Company: Join a prestigious events venue known for delivering exceptional experiences.
- Benefits: Enjoy 28 days annual leave, online payslips, excellent pay rates, and a pension scheme.
- Why this job: Be part of an exciting environment where you can build relationships and enhance your customer service skills.
- Qualifications: Customer service experience is preferred; events industry knowledge is a plus but not essential.
- Other info: Flexible shifts up to 12 hours, including weekends, with ongoing assignments available.
Our client, a prestigious world class events venue, are looking for a professional, experienced temporary Service Desk Representative with exceptional customer service skills for an ongoing, temporary assignment. Previous experience in the events industry would be advantageous, however not essential.
The Service Desk Representative plays a crucial role in ensuring all visitors and contractors have a positive experience on site. The position involves managing enquiries, coordinating service orders and liaising with internal and external teams to facilitate service delivery.
You will be a team player with an eye for detail who has the ability to build relationships and consistently deliver high quality work under pressure. You will be proficient in analysing problems and prioritising tasks.
Benefits of working for Premier Work Support include:
- 28 days accrued annual leave per annum (inclusive of statutory holidays PAYE only)
- Online payslips
- Excellent pay rates
- Work wear and uniform
- On-going assignments
- Pension scheme
Working on an ad-hoc basis, shifts will be up to 12 hours per, and will include some weekend working in an interesting and exciting environment.
If this is role for you, please apply online now!
Service Desk Representative employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Representative
✨Tip Number 1
Familiarise yourself with the events industry and the specific venue where you'll be working. Understanding the types of events they host and their clientele can help you tailor your approach when interacting with visitors and contractors.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios you might encounter on the job. This will prepare you to handle enquiries and service orders efficiently, ensuring a positive experience for all guests.
✨Tip Number 3
Network with professionals in the events industry, either online or at local events. Building relationships can provide you with insights into the role and may even lead to recommendations or referrals.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing examples from previous roles where you successfully managed multiple tasks or resolved conflicts. This will show potential employers that you can thrive in a fast-paced environment.
We think you need these skills to ace Service Desk Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any roles related to the events industry. Use specific examples that demonstrate your ability to manage enquiries and coordinate tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention your ability to work under pressure and your skills in building relationships, as these are crucial for the Service Desk Representative role.
Highlight Relevant Skills: In your application, emphasise skills such as problem analysis, task prioritisation, and teamwork. These qualities are essential for ensuring a positive experience for visitors and contractors at the venue.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for this role.
How to prepare for a job interview at Premier Work Support
✨Showcase Your Customer Service Skills
As a Service Desk Representative, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues, demonstrating your ability to maintain a positive attitude under pressure.
✨Familiarise Yourself with the Events Industry
While previous experience in the events industry isn't essential, having some knowledge can set you apart. Research common challenges and trends in the industry, and be ready to discuss how you can contribute to creating a positive experience for visitors and contractors.
✨Emphasise Teamwork and Communication
This role requires liaising with various teams. Be prepared to discuss your experience working in a team environment, highlighting your communication skills and how you build relationships with colleagues and clients alike.
✨Demonstrate Problem-Solving Abilities
The ability to analyse problems and prioritise tasks is crucial. Think of specific instances where you successfully identified a problem, implemented a solution, and managed your time effectively to ensure high-quality work was delivered.
