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- Tasks: Assist customers via phone and email, ensuring satisfaction and managing sales processes.
- Company: Join a prestigious client in Basildon known for excellent customer service.
- Benefits: Enjoy 20 days holiday, bank holidays, and a Christmas shutdown.
- Why this job: Great opportunity to develop sales skills in a supportive environment with a focus on customer satisfaction.
- Qualifications: Experience in office sales, strong communication skills, and a friendly personality required.
- Other info: Work Monday to Friday, 9am-5pm, and be part of a dynamic team!
The predicted salary is between 28800 - 43200 £ per year.
Our prestigious client in Basildon is looking to recruit a permanent Office Sales Assistant. As the Office Sales Assistant, you will be responsible for ensuring customer satisfaction is exceeded with every client contact which will be regular via phone, email and contact. Help maintain the warehouse and ensure it's fully stocked and products are sent in a timely manner to the clients. Following and understanding all the company's policies and procedures and be able to accurately describe product features and benefits.
Responsibilities will include:
- Ensure high levels of customer satisfaction through excellent sales service
- Submission of pricing/quotes/tenders to customers and to progress the enquiry to point of sale
- Regular contact/emails/telephone calls to customers, including some cold calling/telesales
- Help maintain a fully stocked warehouse
- Ascertain customer's needs and wants
- Recommend items that match customer needs
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all company's policies and procedures
Requirements and skills:
- Proven working experience in Office sales
- Must have the ability to retain technical knowledge
- Account development, liaison with customers, dealing with any issues
- Co-ordinating price enquiries
- Basic understanding of sales principles and customer service practices
- Liaison with sales team to provide efficient service to customers
- Proficiency in English
- Track record of over-achieving sales quota
- Solid communication and interpersonal skills
- Customer service focus
- Friendly, helpful, confident and engaging personality
- Basic administration skills including Word/Excel/Emails
- *Not afraid to “muck in”
Monday to Friday 9.00am- 5.00pm
20 days holiday + bank holidays and Christmas period shut down
Please apply online if you feel you have the skills and ability to do this role!
Sales Office Assistant employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Office Assistant
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves regular contact with customers, being articulate and friendly can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience during any interactions with us. Highlight specific examples where you've gone above and beyond to ensure customer satisfaction.
✨Tip Number 4
Be prepared to discuss how you handle challenges or difficult customers. Having a few scenarios ready can illustrate your problem-solving skills and ability to maintain a positive attitude.
We think you need these skills to ace Sales Office Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office sales and customer service. Use specific examples that demonstrate your ability to exceed customer satisfaction and manage point-of-sale processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proven track record in sales, your communication skills, and how you can contribute to maintaining high levels of customer satisfaction.
Highlight Technical Knowledge: Since the role requires retaining technical knowledge, include any relevant training or experience that demonstrates your understanding of product features and benefits. This will show that you can effectively recommend items that match customer needs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a sales environment.
How to prepare for a job interview at Premier Work Support
✨Know Your Products
Make sure you have a solid understanding of the products you'll be selling. Be prepared to discuss their features and benefits, as well as how they meet customer needs. This will show your potential employer that you're knowledgeable and ready to assist customers effectively.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer satisfaction, be ready to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to communicate clearly and maintain a friendly, helpful attitude.
✨Practice Cold Calling Scenarios
As cold calling is part of the job, practice some scenarios beforehand. Think about how you would approach a potential customer, what questions you might ask, and how to handle objections. This will help you feel more confident during the interview.
✨Show Your Team Spirit
The role involves liaising with the sales team and maintaining a stocked warehouse. Be prepared to discuss how you work well in a team environment and how you can contribute to a positive workplace culture. Employers appreciate candidates who can collaborate effectively.
