At a Glance
- Tasks: Coordinate service activities and manage customer quotations for HVAC systems.
- Company: Leading designer and manufacturer of commercial HVAC systems in the UK.
- Benefits: 25 days annual leave, pension scheme, life assurance, and employee perks.
- Other info: Enjoy comprehensive training and opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in sales administration and strong IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a leading designer, manufacturer, installer, and service provider of commercial HVAC systems across the UK a Service Coordinator to join their Service Department.
Hours of work: Monday‑Friday. Location: Medway Towns.
This is an exciting opportunity for an organised and customer‑focused professional to play a key role in converting service remedials, deficiencies, and upgrade opportunities into confirmed orders. Working closely with Service Engineers, Coordinators, and Contracts Managers, you will take ownership of remedial quotation activity, helping to maximise conversion rates, increase service revenue, and deliver an excellent customer experience.
You will be a confident and organised individual who enjoys building customer relationships and managing opportunities from enquiry through to order.
Responsibilities- Prepare, issue, and manage quotations for remedial works, deficiencies, upgrades, and small projects.
- Proactively follow up quotations to maximise conversion rates and secure orders.
- Engage with customers to discuss scope, pricing, and commercial queries.
- Maintain accurate records of quotations, customer interactions, and outcomes within Salesforce CRM.
- Drive the conversion of quoted remedial works into confirmed sales.
- Identify and prioritise opportunities based on value, urgency, and likelihood of success.
- Deliver a professional, responsive, and commercially confident service to customers.
- Build and maintain strong relationships with repeat service clients.
- Experience in a sales administration or similar commercial support role.
- Experience working within a busy service, maintenance, or logistics environment.
- Experience preparing and managing quotations.
- Strong IT skills, including Microsoft Office applications.
- Strong written and verbal communication abilities.
- Customer‑focused and self‑motivated.
- Experience using CRM systems, ideally Salesforce.
- ERP system experience.
- HVAC, building services, or engineering industry knowledge.
- 25 days annual leave plus your birthday off and Bank Holidays.
- Contributory pension scheme.
- Life assurance.
- Employee Assistance Programme (EAP).
- Perks Direct employee benefits platform.
- Long‑service recognition awards.
- Comprehensive in‑house product training.
Service Coordinator in London employer: Premier Work Support
Join a leading designer and manufacturer of commercial HVAC systems in the Medway Towns, where you will thrive in a supportive and dynamic work environment. With a strong focus on employee development, we offer comprehensive in-house training, generous annual leave, and a contributory pension scheme, ensuring that our team members are well-equipped and rewarded for their contributions. Our culture promotes collaboration and customer-centricity, making it an ideal place for motivated individuals to build lasting relationships and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Premier Work Support, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Coordinator at Premier Work Support.
We think you need these skills to ace Service Coordinator in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Premier Work Support
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
