At a Glance
- Tasks: Coordinate service activities and convert opportunities into confirmed orders.
- Company: Leading designer and manufacturer of commercial HVAC systems in the UK.
- Benefits: 25 days annual leave, pension scheme, life assurance, and employee perks.
- Other info: Comprehensive training and excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in sales administration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a leading designer, manufacturer, installer, and service provider of commercial HVAC systems across the UK a Service Coordinator to join their Service Department. Hours of work are Monday-Friday, Location: Medway Towns. This is an exciting opportunity for an organised and customer-focused professional to play a key role in converting service remedials, deficiencies, and upgrade opportunities into confirmed orders.
Working closely with Service Engineers, Coordinators, and Contracts Managers, you will take ownership of remedial quotation activity, helping to maximise conversion rates, increase service revenue, and deliver an excellent customer experience. You will be a confident and organised individual who enjoys building customer relationships and managing opportunities from enquiry through to order.
Key Responsibilities include:
- Prepare, issue, and manage quotations for remedial works, deficiencies, upgrades, and small projects.
- Proactively follow up quotations to maximise conversion rates and secure orders.
- Engage with customers to discuss scope, pricing, and commercial queries.
- Maintain accurate records of quotations, customer interactions, and outcomes within Salesforce CRM.
- Drive the conversion of quoted remedial works into confirmed sales.
- Identify and prioritise opportunities based on value, urgency, and likelihood of success.
- Deliver a professional, responsive, and commercially confident service to customers.
- Build and maintain strong relationships with repeat service clients.
Essential Skills Experience:
- Experience in a sales administration or similar commercial support role.
- Experience working within a busy service, maintenance, or logistics environment.
- Experience preparing and managing quotations.
- Strong IT skills, including Microsoft Office applications.
- Strong written and verbal communication abilities.
- Customer-focused and self-motivated.
Desirable Skills Experience:
- Experience using CRM systems, ideally Salesforce.
- ERP system experience.
- HVAC, building services, or engineering industry knowledge.
Benefits:
- 25 days annual leave plus your birthday off and Bank Holidays.
- Contributory pension scheme.
- Life assurance.
- Employee Assistance Programme (EAP).
- Perks Direct employee benefits platform.
- Long-service recognition awards.
- Comprehensive in-house product training.
Service Coordinator in Kent employer: Premier Work Support
Join a leading designer and manufacturer of commercial HVAC systems in the Medway Towns, where you will thrive in a supportive and dynamic work environment. With a strong focus on employee growth, we offer comprehensive in-house training, generous annual leave, and a contributory pension scheme, ensuring that our team members are well-equipped and valued. Our culture promotes collaboration and customer-centricity, making it an ideal place for organised professionals eager to build lasting relationships and drive service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC industry or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Knowing their products inside out will help you impress them with your enthusiasm and understanding of their business.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Service Coordinator in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in sales administration and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed quotations or built customer relationships in the past.
Show Off Your IT Skills:Since strong IT skills are essential, don’t forget to mention your proficiency with Microsoft Office and any CRM systems you've used, especially Salesforce. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Premier Work Support
✨Know Your Stuff
Make sure you understand the HVAC industry and the specific services the company offers. Brush up on any technical terms related to service coordination and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Organisational Skills
As a Service Coordinator, organisation is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Be ready to explain your process for prioritising tasks and managing customer relationships.
✨Practice Your Communication
Since you'll be engaging with customers and colleagues, practice clear and confident communication. Consider role-playing common scenarios you might face, like discussing quotations or handling customer queries, to demonstrate your skills.
✨Familiarise Yourself with Salesforce
If you have experience with CRM systems, especially Salesforce, make sure to highlight it. If not, take some time to learn the basics. Being able to discuss how you would use such tools to manage customer interactions will impress the interviewers.
