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For Companies At a Glance
- Tasks: Coordinate contracts, manage customer needs, and ensure smooth project delivery.
- Company: Join a friendly team in a dynamic work environment.
- Benefits: Opportunity for permanent position, supportive team culture, and skill development.
- Why this job: Perfect for organised problem-solvers who love customer interaction and project management.
- Qualifications: Strong communication skills and experience in customer support or project coordination preferred.
- Other info: Enjoy a busy role with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
A great opportunity has arisen for a highly organised and proactive Administrator with excellent Customer Service skills to join our client's friendly team initially on a temporary basis. There is an opportunity for a permanent position after a qualifying period.
About the Role
Reporting to the Project Manager and working closely with the sales and commercial teams, you will play a key role in coordinating contract projects, managing customer requirements, and acting as a vital link between customers, internal departments, and external partners. This role is ideal for someone who thrives in a busy environment, enjoys problem-solving, and takes ownership of their customers and projects from order through to delivery and installation.
Key Responsibilities
- Customer & Order Management
- Prepare and issue quotations for the designated Divisional Contract Director
- Process customer orders, including planning, scheduling, splitting, and releasing orders
- Act as the main point of contact for a set portfolio of UK and export customers
- Handle inbound and outbound customer calls and emails, recording all relevant details
- Resolve customer queries, delivery issues, damages, and after-sales requirements
- Coordinate contract schedules, ensuring all orders are correctly processed and up to date
- Build delivery and installation plans site by site and put them into action
- Write clear installation briefs and liaise with installation teams throughout the project
- Monitor projects through to completion, obtaining end-of-day and end-of-project updates
- Act as the first point of contact for any delivery or installation issues
- Liaise with hauliers and the distribution team to ensure accurate delivery schedules
- Ensure delivery details, timings, splits, and contact information are correct and current
- Communicate delivery updates clearly to customers
- Work closely with the distribution team on a weekly basis to confirm upcoming schedules
- Provide administrative support to the commercial and sales teams
- Assist the designated Divisional Contract Director
- Arrange swatches and product literature for clients, including logging and follow-ups
- Liaise with internal stakeholders to ensure clear communication and customer satisfaction
- Cover export administration and other areas when required
- Attend customer meetings and site visits as needed
Key Skills
- Strong organisational and administrative skills
- Excellent communication skills, both written and verbal
- Confidence dealing with customers and internal departments
- Ability to manage multiple projects and deadlines
- Problem-solving mindset with strong attention to detail
- Experience in customer support, contracts, logistics, or project coordination (preferred)
Working Hours
Monday-Friday with a one hour unpaid lunch
Contracts and Customer Support Administrator in Kent employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts and Customer Support Administrator in Kent
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just another candidate; you’re genuinely interested in their mission and values. Tailor your answers to reflect how you can contribute to their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We suggest focusing on your problem-solving skills and how you handle customer queries, as these are key for the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Contracts and Customer Support Administrator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Contracts and Customer Support Administrator. Highlight your organisational skills, customer service experience, and any relevant project coordination you've done. We want to see how you fit into our friendly team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that showcase your problem-solving skills and ability to manage multiple projects. Let us know why you’re excited about joining StudySmarter!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We love a good chat, so let your personality come through while staying on point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Premier Work Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Contracts and Customer Support Administrator role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple projects or deadlines. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly, as this will demonstrate your capability to thrive in a busy environment.
✨Communicate Clearly and Confidently
Excellent communication is key in this position. Practice articulating your thoughts clearly and confidently. During the interview, remember to listen actively and respond thoughtfully to questions. This will not only showcase your communication skills but also your ability to engage with customers and internal teams effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or project coordination challenges. Think of real-life examples where you successfully resolved issues or improved processes. This will highlight your problem-solving mindset and attention to detail, which are crucial for this role.
