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- Tasks: Lead and mentor the IT End User Support team while managing daily operations.
- Company: Join a family-run business known for its supportive culture and commitment to excellence.
- Benefits: Enjoy a competitive salary, car allowance, private healthcare, and 26 days annual leave plus a Wellbeing Day.
- Why this job: Be part of a dynamic team that values your input and fosters professional growth.
- Qualifications: 3+ years in an IT Service Desk role and 5+ years with ITIL software required.
- Other info: This is a permanent full-time position with opportunities for career advancement.
The predicted salary is between 30000 - 70000 £ per year.
This range is provided by Premier Work Support. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: Salary £50,000, £3,000 car allowance, private health care, 26 days annual leave + a Wellbeing Day.
Our client, an established and family-run business, has an excellent opportunity for a permanent IT Service Desk Manager to join their busy team. Reporting to the IT Manager, your main responsibilities will be:
- Line management of IT End User Support team, overseeing daily activities.
- Mentoring and training of IT End User Support Team.
- Maintenance of IT asset registers.
- Developing, documenting and reviewing IT Service Desk 1st and 2nd Line procedures.
- Acting as an escalation point for IT Service Desk.
Minimum Requirements:
- At least 3 years' experience in an IT Service Desk role.
- At least 5 years' experience using IT Service Management software within an ITIL environment.
- ITIL 4 Foundation (required).
Our client is an Equal Opportunities employer.
Job Details:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Construction and IT Services and IT Consulting
Information Technology Service Desk Manager employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Desk Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and practices, as this role requires a solid understanding of IT Service Management. Consider obtaining additional certifications or attending workshops to enhance your knowledge and demonstrate your commitment to the field.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you mentored team members or improved team performance during your interview.
✨Tip Number 3
Research the company culture of our client, as they are a family-run business. Understanding their values and work environment will help you tailor your responses during the interview and show that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your experience with IT Service Desk software. Be ready to explain how you've used these tools to improve service delivery and efficiency, as this will be crucial for the role.
We think you need these skills to ace Information Technology Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Desk roles. Emphasise your management skills, particularly any mentoring or training you've done, as well as your familiarity with ITIL practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your leadership abilities. Mention specific examples of how you've successfully managed teams or improved service desk operations in the past.
Highlight Relevant Certifications: Clearly list your ITIL 4 Foundation certification and any other relevant qualifications. This will demonstrate your commitment to best practices in IT service management.
Showcase Problem-Solving Skills: In your application, provide examples of how you've acted as an escalation point in previous roles. Highlight your ability to resolve complex issues and improve team performance.
How to prepare for a job interview at Premier Work Support
✨Showcase Your Leadership Skills
As an IT Service Desk Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, mentoring staff, and how you've handled conflicts or challenges within a team setting.
✨Demonstrate Your ITIL Knowledge
Since the role requires experience in an ITIL environment, brush up on ITIL principles and be ready to explain how you've applied them in past roles. Specific examples will help illustrate your understanding.
✨Prepare for Technical Questions
Expect questions related to IT Service Management software and common issues faced in a service desk environment. Be ready to discuss troubleshooting techniques and how you prioritise tasks under pressure.
✨Understand the Company Culture
Research the company’s values and culture, especially since it's a family-run business. Be prepared to discuss how your personal values align with theirs and how you can contribute to their team dynamic.
