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- Tasks: Support client case management and ensure accurate processing of files.
- Company: Join a leading company in Horsham with a supportive team culture.
- Benefits: Enjoy competitive pay, comprehensive training, and 33 days' annual leave.
- Other info: Be part of a friendly team focused on continuous improvement.
- Why this job: Kickstart your career in a structured environment with growth opportunities.
- Qualifications: Experience in admin or client support; strong communication skills required.
The predicted salary is between 24479 - 24479 £ per year.
Premier Work Support are currently recruiting for a highly organised and proactive Case Handler Assistant to join a leading company based in Horsham on a permanent basis. This is a fantastic opportunity to join a fast-paced, structured environment where you will play a vital role in supporting the efficient management of client case files. You will ensure cases are processed accurately, updated in a timely manner, and managed in line with company KPIs, SLAs, and high standards of customer service excellence. This is an excellent opportunity for someone with strong administrative and customer service experience who is looking to develop their career within a professional and detail-driven case management environment.
About the Role
The hours are Monday to Friday, 09.00am to 5.00pm (35 hours per week) fully on site.
What You'll Be Doing
- Support the end-to-end management of client case files, ensuring accuracy, compliance, and timely progression
- Act as a key point of contact for client queries, providing updates and resolving issues where possible
- Maintain accurate case records and documentation in line with company procedures
- Monitor case progress and escalate issues appropriately
- Support the delivery of KPIs and SLAs across the team
- Provide administrative support including data entry, reporting, and correspondence
- Build and maintain strong relationships with clients, partners, and internal teams
- Identify opportunities for process improvements and enhanced customer experience
- Ensure full compliance with data protection, quality, and security standards
- Participate in team meetings and contribute to continuous improvement initiatives
What We're Looking For
- Previous experience in an administrative or client support role
- Confident computer skills, especially with Microsoft Office and CRM/database systems
- Strong numeracy, accuracy, and attention to detail
- Excellent written and verbal communication skills
- A calm, patient, and empathetic approach when dealing with clients
- Someone who can manage their workload independently and meet deadlines
- Minimum GCSEs (or equivalent) in English and Maths; further qualifications a bonus
What's in It for You
- Quarterly team-based commission
- Comprehensive training and development opportunities
- Supportive, friendly, and cooperative team culture
- Excellent benefits package including Life Insurance, Private Healthcare, 6.5% pension contributions, employee discounts, and free counselling
- 33 days' annual leave (including bank holidays)
- The chance to grow your career within a respected and expanding professional services business
If you're looking to take the next step in your administrative career within a professional services environment and you value accuracy, structure, and client service, we'd love to hear from you. Apply today by submitting your CV.
Case Handler Assistant in Horsham employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Handler Assistant in Horsham
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to case handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work or achievements to the interview. This will help you stand out and demonstrate your ability to manage client cases effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Case Handler Assistant in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative and customer service experience, as these are key for the Case Handler Assistant role.
Showcase Your Attention to Detail: Since accuracy is crucial in this role, include examples in your application that demonstrate your attention to detail. This could be through previous work experiences or specific projects you've managed.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Case Handler Assistant position. Share your passion for client service and how you can contribute to our team's success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Premier Work Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Case Handler Assistant. Familiarise yourself with the key tasks like managing client case files and ensuring compliance with KPIs and SLAs. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Administrative Skills
Since this position requires strong administrative abilities, be ready to discuss your previous experience in similar roles. Prepare examples of how you've successfully managed workloads, maintained accurate records, and supported clients. Highlight your proficiency with Microsoft Office and any CRM/database systems you've used.
✨Demonstrate Your Customer Service Excellence
The company values high standards of customer service, so think of specific instances where you've gone above and beyond for clients. Be prepared to explain how you handle queries and resolve issues, showcasing your calm and empathetic approach.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.