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For Companies At a Glance
- Tasks: Handle inbound calls, resolve customer issues, and assist with orders.
- Company: Join a prestigious client in Horley, Surrey, known for excellent service.
- Benefits: Enjoy 28 days holiday, on-site parking, and a monthly performance bonus.
- Why this job: Perfect for those who love helping others and want to grow in customer service.
- Qualifications: Previous experience in customer service or sales is required.
- Other info: Full-time hours, Monday to Friday, with a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Premier Work Support is recruiting a Customer Service Advisor for a prestigious client just outside Horley, Surrey.
Role Overview:
This permanent role is perfect for someone with experience in a customer service or sales environment. You will be responsible for handling inbound calls, assessing customer needs, and ensuring satisfaction. You'll resolve product or service issues by identifying the root cause, providing solutions, and following up to ensure complete resolution. You’ll also assist with order placements, refunds, exchanges, and generating sales leads.
Key Responsibilities:
- Handle inbound calls, addressing customer issues and queries.
- Resolve complaints by finding the best solutions and following up for resolution.
- Assist with order processing, refunds, exchanges, and generating sales leads.
Skills & Experience:
- Previous experience in a customer service or sales role.
- Strong communication skills and phone manner.
- Proficiency with CRM systems, Microsoft Word, Excel, and Outlook.
Hours & Benefits:
- Full-time, Monday to Friday (08:00 – 17:00).
- 28 days holiday, on-site parking, and a monthly performance-based bonus.
Customer Service Advisor employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle real-life situations effectively.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling inbound calls, being articulate and friendly will make a great impression on the hiring team.
✨Tip Number 3
Research the company and its products or services thoroughly. Understanding what they offer will allow you to tailor your responses and show genuine interest in helping their customers.
✨Tip Number 4
Be prepared to discuss your experience with CRM systems and other relevant software. Highlighting your proficiency will reassure the employer that you can hit the ground running in this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service or sales roles. Emphasize your communication skills and any relevant achievements that demonstrate your ability to resolve customer issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or complaints in the past, and explain why you want to work for this prestigious client.
Highlight Relevant Skills: In your application, clearly outline your proficiency with CRM systems and Microsoft Office tools like Word, Excel, and Outlook. This will show that you have the technical skills necessary for the role.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Premier Work Support
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or sales. Highlight specific examples where you successfully resolved customer issues or improved satisfaction.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Use a friendly tone and be attentive to how you convey your messages during the interview.
✨Familiarize Yourself with CRM Systems
Brush up on your knowledge of CRM systems and other software mentioned in the job description. Be ready to discuss how you've used these tools in past roles to enhance customer interactions.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses that demonstrate your problem-solving skills and ability to follow up effectively.
