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For Companies At a Glance
- Tasks: Provide top-notch support to customers and manage sales orders.
- Company: Successful manufacturing company in East London with a focus on customer satisfaction.
- Benefits: EAP, BUPA, generous pension, free parking, and seasonal bonuses.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
- Other info: Monday to Friday hours with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our client has a rare opportunity for a permanent Customer Service Advisor to join their successful manufacturing company in East London.
The successful applicant will play a crucial role in ensuring customer satisfaction by providing excellent support to clients regarding their products. This position requires in depth product knowledge, technical trouble shooting skills and strong customer communication abilities to address inquiries, resolve issues and ensure a seamless customer experience.
Your role will include, managing and processing sales orders, confirmations, invoices and purchase orders for external dealers, covering equipment and spare parts.
Other duties will include:
- Providing professional support and maintaining strong working relationships
- Investigating and resolving queries
- Data entry
- Copying, scanning and filing hard documents
- Adhering to internal company policies and ISO standards
- Assisting with annual stock control
- Any other ad hoc duties as and when recurred
The ideal candidate will have a wealth of Customer Service skills within a professional office environment and demonstrated experience in dealing with both internal and external customers. Moreover you will have the ability to remain composed and focused under pressure.
Skills and abilities required:
- Proficient in Microsoft office including Excel, Word and Outlook
- Excellent verbal, written and telephone skills
- Positive approach
Benefits include:
EAP, BUPA, Generous Pension scheme, Free on site parking, regular office treats, Summer and Christmas Bonus scheme, season ticket loan
Hours are Monday to Friday, 8.30am to 5pm
If you would like to be considered for this exciting opportunity, do not delay, apply today!
Customer Service Advisor employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your relevant experience and skills, especially those related to customer communication and technical troubleshooting. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a perfect fit for this position. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills: In your application, don’t forget to mention your proficiency in Microsoft Office and any other relevant tools. We’re looking for someone who can hit the ground running, so let us know how you’ve used these skills in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Premier Work Support
✨Know Your Stuff
Make sure you have a solid understanding of the products and services the company offers. Brush up on any technical details that might come up during the interview, as this will show your commitment and readiness to provide excellent customer support.
✨Practice Your Communication Skills
Since the role requires strong verbal and written communication, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable discussing how you would handle customer inquiries and resolve issues.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved processes. This will demonstrate your ability to think on your feet and maintain composure under pressure, which is crucial for a Customer Service Advisor.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, team dynamics, or specific challenges they face in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
