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- Tasks: Provide top-notch support to clients and manage sales orders.
- Company: Successful manufacturing company in East London with a focus on customer satisfaction.
- Benefits: EAP, BUPA, generous pension, free parking, and bonus schemes.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
- Other info: Monday to Friday hours with opportunities for growth and development.
The predicted salary is between 28800 - 48000 £ per year.
Our client has a rare opportunity for a permanent Customer Service Advisor to join their successful manufacturing company in East London.
The successful applicant will play a crucial role in ensuring customer satisfaction by providing excellent support to clients regarding their products. This position requires in depth product knowledge, technical trouble shooting skills and strong customer communication abilities to address inquiries, resolve issues and ensure a seamless customer experience.
Your role will include, managing and processing sales orders, confirmations, invoices and purchase orders for external dealers, covering equipment and spare parts.
Other duties will include:
- Providing professional support and maintaining strong working relationships
- Investigating and resolving queries
- Data entry
- Copying, scanning and filing hard documents
- Adhering to internal company policies and ISO standards
- Assisting with annual stock control
- Any other ad hoc duties as and when recurred
The ideal candidate will have a wealth of Customer Service skills within a professional office environment and demonstrated experience in dealing with both internal and external customers. Moreover you will have the ability to remain composed and focused under pressure.
Skills and abilities required:
- Proficient in Microsoft office including Excel, Word and Outlook
- Excellent verbal, written and telephone skills
- Positive approach
Benefits include:
EAP, BUPA, Generous Pension scheme, Free on site parking, regular office treats, Summer and Christmas Bonus scheme, season ticket loan
Hours are Monday to Friday, 8.30am to 5pm
If you would like to be considered for this exciting opportunity, do not delay, apply today!
Customer Service Advisor employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the company values most in a Customer Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff – we want to know what makes you a great fit!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your proficiency with Microsoft Office and any relevant technical troubleshooting skills. This shows us that you’ve done your homework and understand what we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Premier Work Support
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by the company. Brush up on technical troubleshooting skills and be ready to discuss how you would handle specific customer queries or issues.
✨Showcase Your Communication Skills
Since this role heavily relies on strong communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your verbal and written skills.
✨Demonstrate Composure Under Pressure
Think of scenarios where you had to stay calm and focused while dealing with difficult customers or tight deadlines. Share these experiences during the interview to show that you can handle the demands of the role.
✨Familiarise Yourself with Company Policies
Research the company's internal policies and ISO standards. Being knowledgeable about these will not only impress your interviewers but also show that you're serious about adhering to their guidelines.
