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For Companies At a Glance
- Tasks: Join a team to manage customer calls and resolve issues effectively.
- Company: Work with a prestigious client near Horley, Surrey, known for excellence.
- Benefits: Enjoy 28 days holiday, on-site parking, and a monthly bonus scheme.
- Why this job: Great opportunity to enhance your communication skills and work in a supportive team environment.
- Qualifications: Experience in customer service or sales is essential; CRM knowledge is a plus.
- Other info: Permanent role with training provided on the client's bespoke system.
Premier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey. This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environment. You should have an excellent telephone manner along with strong verbal and written communication skills. Managing in-bound calls and working in a team of 3, you will be identifying and assessing customer's needs to achieve satisfaction. Resolving product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. Then following up to ensure resolution and trace back to the original source internally and liaise with the correct department. You will also assist with placement of orders, refunds, or exchanges and help generate sales leads and pass to relevant department. Experience required: Previous experience using CRM systems – training will be given on the client's bespoke system. Experience with speaking to customers on phone and previous experience from either a Sales or Customer Service environment. Good IT skills using Microsoft Word, Excel, Outlook. Processing orders and transactions.The working hours are 08:00 – 17:00 – Monday to Friday. Benefits include 28 days holiday, parking on-site and monthly company bonus scheme based on company performance. If you have the skills and experience for this role please apply without delay
Customer Service Advisor employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle customer complaints effectively.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires an excellent telephone manner, consider role-playing with a friend to refine your ability to communicate clearly and empathetically over the phone.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Word, Excel, and Outlook. Being comfortable with these tools will not only help you in the role but also impress the hiring team during your discussions.
✨Tip Number 4
Research the company and its products or services. Understanding what they offer will allow you to tailor your responses and show genuine interest in helping their customers, which is crucial for a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales environments. Emphasize your communication skills and any relevant CRM system experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent telephone manner and problem-solving abilities. Mention specific examples of how you've resolved customer issues in the past.
Highlight IT Skills: Since good IT skills are required, be sure to mention your proficiency with Microsoft Word, Excel, and Outlook in both your CV and cover letter.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position and to inquire about the next steps in the hiring process.
How to prepare for a job interview at Premier Work Support
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or sales. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Strong Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a brief introduction about yourself that showcases these skills.
✨Familiarize Yourself with CRM Systems
Although training will be provided, having a basic understanding of CRM systems can give you an edge. Mention any previous experience you've had with similar systems during the interview.
✨Prepare for Problem-Solving Scenarios
Think of common customer complaints and how you would handle them. Be ready to explain your thought process in resolving issues, as this will demonstrate your ability to assess and meet customer needs effectively.
