Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate contracts, manage customer needs, and ensure smooth project delivery.
- Company: Join a friendly team in a dynamic environment with growth potential.
- Benefits: Opportunity for permanent position, supportive team culture, and skill development.
- Why this job: Perfect for problem-solvers who thrive in busy settings and love helping customers.
- Qualifications: Strong organisational skills, excellent communication, and experience in customer support preferred.
- Other info: Monday to Friday hours with a focus on teamwork and customer satisfaction.
A great opportunity has arisen for a highly organised and proactive Administrator with excellent Customer Service skills to join our client's friendly team initially on a temporary basis. There is an opportunity for a permanent position after a qualifying period.
About the Role
Reporting to the Project Manager and working closely with the sales and commercial teams, you will play a key role in coordinating contract projects, managing customer requirements, and acting as a vital link between customers, internal departments, and external partners. This role is ideal for someone who thrives in a busy environment, enjoys problem-solving, and takes ownership of their customers and projects from order through to delivery and installation.
Key Responsibilities
- Customer & Order Management
- Prepare and issue quotations for the designated Divisional Contract Director
- Process customer orders, including planning, scheduling, splitting, and releasing orders
- Act as the main point of contact for a set portfolio of UK and export customers
- Handle inbound and outbound customer calls and emails, recording all relevant details
- Resolve customer queries, delivery issues, damages, and after-sales requirements
- Project Coordination
- Coordinate contract schedules, ensuring all orders are correctly processed and up to date
- Build delivery and installation plans site by site and put them into action
- Write clear installation briefs and liaise with installation teams throughout the project
- Monitor projects through to completion, obtaining end-of-day and end-of-project updates
- Act as the first point of contact for any delivery or installation issues
- Logistics & Distribution
- Liaise with hauliers and the distribution team to ensure accurate delivery schedules
- Ensure delivery details, timings, splits, and contact information are correct and current
- Communicate delivery updates clearly to customers
- Work closely with the distribution team on a weekly basis to confirm upcoming schedules
- Administrative & Team Support
- Provide administrative support to the commercial and sales teams
- Assist the designated Divisional Contract Director
- Arrange swatches and product literature for clients, including logging and follow-ups
- Liaise with internal stakeholders to ensure clear communication and customer satisfaction
- Cover export administration and other areas when required
- Attend customer meetings and site visits as needed
Key Skills
- Strong organisational and administrative skills
- Excellent communication skills, both written and verbal
- Confidence dealing with customers and internal departments
- Ability to manage multiple projects and deadlines
- Problem-solving mindset with strong attention to detail
- Experience in customer support, contracts, logistics, or project coordination (preferred)
Working Hours
Monday-Friday 08.30-17.00 with a one hour unpaid lunch
Contracts and Customer Support Administrator employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts and Customer Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a role like Contracts and Customer Support Administrator. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their customer service approach and think of examples from your past experiences that showcase your problem-solving skills. This will help you stand out as the ideal candidate!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our friendly team!
We think you need these skills to ace Contracts and Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Contracts and Customer Support Administrator. Highlight your organisational skills, customer service experience, and any relevant project coordination work. We want to see how you fit into our friendly team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that showcase your problem-solving skills and ability to manage multiple projects. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Premier Work Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like customer management and project coordination. This will help you demonstrate how your skills align perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple projects or deadlines. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions and answers, focusing on how you can effectively liaise with customers and internal teams.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle challenges. Think of specific instances where you resolved customer queries or dealt with delivery issues. Highlight your problem-solving mindset and attention to detail, as these are key traits for the role.
