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For Companies At a Glance
- Tasks: Support client case management and ensure accurate processing of files.
- Company: Join a leading company in Horsham with a structured, fast-paced environment.
- Benefits: Gain valuable experience in a professional setting with career development opportunities.
- Other info: Work Monday to Friday, 09.00am to 5.00pm in a dynamic office environment.
- Why this job: Be a vital part of a team that values customer service excellence and efficiency.
- Qualifications: Strong administrative skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Premier Work Support are currently recruiting for a highly organised and proactive Case Handler Assistant to join a leading company based in Horsham on a permanent basis. This is a fantastic opportunity to join a fast-paced, structured environment where you will play a vital role in supporting the efficient management of client case files. You will ensure cases are processed accurately, updated in a timely manner, and managed in line with company KPIs, SLAs, and high standards of customer service excellence. This is an excellent opportunity for someone with strong administrative and customer service experience who is looking to develop their career within a professional and detail-driven case management environment.
About the Role
The hours are Monday to Friday, 09.00am to 5.00pm (35 hours per week) fully on site.
What You’ll Be Doing
- Support the end-to-end management of client case files, ensuring accuracy, compliance, and timely progression.
- Act as a key point of contact for client queries, providing updates and resolving issues where possible.
- Maintain accurate case records and documentation in line with company procedures.
- Monitor case progress and escalate issues appropriately.
- Support the delivery of KPIs and SLAs across the team.
- Provide administrative support including data entry, reporting, and correspondence.
- Build and maintain strong relationships with clients, partners, and internal teams.
Case Handler Assistant employer: Premier Work Support
Contact Detail:
Premier Work Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Handler Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. We recommend doing mock interviews with friends or family to build confidence and refine your answers. The more prepared you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Case Handler Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative and customer service experience. We want to see how your skills align with the role of a Case Handler Assistant, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Be Detail-Oriented: Since this role involves managing client case files, attention to detail is key. Double-check your application for any typos or errors before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we’re looking for!
How to prepare for a job interview at Premier Work Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Case Handler Assistant. Familiarise yourself with terms like KPIs and SLAs, and think about how your previous experience aligns with these requirements.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured accuracy in your work.
✨Demonstrate Customer Service Excellence
As a key point of contact for clients, it’s crucial to highlight your customer service experience. Share specific instances where you resolved client issues or improved their experience, showcasing your proactive approach and communication skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.