At a Glance
- Tasks: Support senior admins and the operations director with data management and customer queries.
- Company: Join a dynamic team just outside Ipswich, focused on operational excellence.
- Benefits: Enjoy company events, a pension scheme, and convenient on-site parking.
- Other info: This full-time role offers a salary between £25,000 and £28,000 per year.
- Why this job: Perfect for those eager to learn in a supportive environment while making a real impact.
- Qualifications: Experience with Microsoft Office, especially Excel, is preferred; a willingness to learn is essential.
The predicted salary is between 20000 - 28000 £ per year.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
The role as Operational Support Assistant will require the successful candidate to work closely with the two senior Administrators and operations director. The role will be office based at our location just outside Ipswich working Monday – Friday 8:30am – 5:00pm. The successful candidate will need to experienced using Microsoft Office and be a competent user of Excel for day to day work. Training and support will be provided by the business however the apatite to learn, develop and be a team player is required. Further details on the role are:
· Uploading data to UKPN’s chimes system from our systems
· Creating and maintaining excel spreadsheets to keep track of data and jobs and ensuring these are filled in and kept up to date every day
· Assisting with mapping for surveyors and plotting the maps for them, creating maps and allocating these to surveyors.
· Taking phone calls and resolving any customer issues arising with professionalism and liaising with UKPN for any customer needs like generation or complaints, moving shutdowns, giving / removing permissions, passing on information to tree cutters and surveyors.
· Assist with quotation for Reactive work stream, including updating reactive spreadsheets and amending quotes/costings and ensuring the quotes are then updated on UKPN’s systems (worms).
· Assist with mapping using the UKPN’s maps for the reactive work stream for cutters and surveyors as well as helping the cutters locate transformers to allow them to log onto the network for their daily whereabouts and for control who they call in too to work.
· Generate insights and recommendations on how PTC internal systems can be improved.
· Processing quotations for the clients.
· Identify areas to increase efficiency and automation of processes.
· Set up and maintain automated data processes and reports.
· Assist with the development of any new data capture or reporting requirements, liaising with internal and external clients to fully understand content and document business requirements.
· Help with weekly invoicing & ensuring costs are looked after / updated and collated and invoicing reports done and processed
· Help look after WIP (work in progress) and solve outstanding invoicing queries and chase any outstanding queries.
· Helping to update the diary with SAP / LV Techs shutdowns and assisting with any queries and working with the area managers to record teams for the jobs.
· Assisting with checking invoicing for subcontractors for area managers and UKPN contract managers & resolving any queries to ensure payments equate to what is being charged with the UKPN and raising PO’s / queries with UKPN.
· Assist with uploading data reports for the UKPN on their systems and sending these over to the area managers.
· Assisting area managers / contract managers with up to date cut data reports for weekly / monthly numbers where required as well as surveying numbers
· The ability to be organised when working with time constraints
This position offers an opportunity to contribute significantly to our operations while developing your skills in a supportive environment. We welcome applications from individuals who are eager to learn and grow within our organisation.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company events
* Company pension
* On-site parking
Schedule:
* Monday to Friday
Experience:
* Administrative: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Operational Support Assistant in Derby employer: Premier Tree Care
As an Operational Support Assistant at our Ipswich location, you will thrive in a collaborative and supportive work culture that prioritises employee growth and development. With comprehensive training provided, alongside opportunities to enhance your skills in data management and customer service, you will play a vital role in our operations while enjoying benefits such as a company pension and regular team events. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Assistant in Derby
✨Tip Number 1
Familiarise yourself with Microsoft Office, especially Excel, as this role heavily relies on these tools. Consider taking a quick online course or tutorial to brush up on your skills, particularly in creating and maintaining spreadsheets.
✨Tip Number 2
Demonstrate your ability to work under time constraints by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks or met tight deadlines, as this will show your organisational skills.
✨Tip Number 3
Research UKPN’s systems and processes, particularly their chimes system and mapping tools. Understanding how these systems work will give you an edge during discussions and show your proactive approach to the role.
✨Tip Number 4
Prepare to discuss how you can contribute to improving internal systems and processes. Think about any previous experiences where you identified inefficiencies and suggest how you could apply that mindset to this role.
We think you need these skills to ace Operational Support Assistant in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially with Microsoft Office and Excel. Include any administrative roles you've held and specific tasks that align with the responsibilities of the Operational Support Assistant.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and your willingness to learn. Mention how your skills can contribute to the team and address specific duties mentioned in the job description.
Highlight Teamwork and Communication Skills:Since the role involves liaising with various stakeholders, emphasise your ability to work as part of a team and communicate effectively. Provide examples from past experiences where you successfully resolved issues or collaborated with others.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operational Support Assistant role.
How to prepare for a job interview at Premier Tree Care
✨Show Your Excel Skills
Since the role requires a competent user of Excel, be prepared to discuss your experience with it. You might even want to bring examples of spreadsheets you've created or managed in the past to demonstrate your proficiency.
✨Demonstrate Team Spirit
The job emphasises the importance of being a team player. Share examples from your previous roles where you collaborated effectively with others, highlighting how you contributed to team success.
✨Prepare for Customer Interaction Scenarios
As you'll be taking phone calls and resolving customer issues, think about how you would handle various customer service scenarios. Be ready to discuss your approach to maintaining professionalism and resolving conflicts.
✨Express Your Willingness to Learn
The company values candidates who are eager to learn and develop. Make sure to convey your enthusiasm for personal growth and any relevant training or skills you wish to acquire in this role.
