At a Glance
- Tasks: Help customers plan their dream holidays and manage bookings with a personal touch.
- Company: Join Premier Travel, the leading independent travel agency in Eastern England.
- Benefits: Enjoy competitive pay, travel perks, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in the exciting travel industry.
- Why this job: Turn your passion for travel into a rewarding career while making customers' dreams come true.
- Qualifications: Strong customer service skills and a knack for understanding travel needs.
The predicted salary is between 25000 - 30000 £ per year.
Premier Travel Limited is Eastern England’s leading independent travel agency, operating 32 branches across the East and Southeast of England, including a strong presence in the Cambridgeshire area. As an independent agency, Premier Travel works with a wide range of tour operators to offer diverse travel products, from UK breaks and worldwide tailor-made journeys to cruises, city stays, beach holidays, theatre trips, and overseas weddings. The company’s Travel Consultants are known for their in-depth travel knowledge, high-quality customer service, and personal approach that encourages repeat business. Premier Travel is experienced in handling complex itineraries with attention to every detail. All holidays are protected through ATOL and ABTA bonding, giving customers confidence that they are in safe hands.
This full-time Travel Consultant role is based on-site at the Premier Travel branch in Tenterden. The Travel Consultant will advise customers on holiday options, create tailored travel itineraries, and manage bookings for a wide range of products, including package holidays, cruises, city breaks, and bespoke journeys. Daily responsibilities include:
- Handling inquiries in person, by phone, and online;
- Preparing accurate quotations;
- Processing reservations and payments;
- Following up with customers to ensure satisfaction;
- Maintaining up-to-date destination and product knowledge;
- Liaising with tour operators and suppliers;
- Supporting branch sales targets through proactive customer engagement.
The successful candidate will contribute to a positive branch environment and deliver a professional, friendly service that reflects Premier Travel’s standards.
Qualifications
- Strong Travel Consulting skills, with the ability to understand customer needs and recommend suitable holiday options.
- Experience in Travel Management, including coordinating complex itineraries and handling multiple bookings efficiently.
- Proficiency in managing Travel Arrangements, such as flights, accommodation, transfers, and ancillary services.
- Demonstrated Customer Service skills, with a focus on building rapport, providing clear advice, and resolving issues promptly.
- Reservations experience, including using booking systems and ensuring accurate documentation and payment processing.
- Excellent communication and interpersonal skills, both face-to-face and over the phone.
- Strong attention to detail, numerical accuracy, and ability to work in a fast-paced retail environment.
- Prior experience in a travel agency or tourism-related role is highly beneficial; industry certifications or training are an advantage.
Travel Consultant in Tenterden employer: Premier Travel Limited
Premier Travel Limited is an exceptional employer, offering a vibrant work culture that values personal service and in-depth travel knowledge. Located in Tenterden, employees benefit from a supportive environment that encourages professional growth and development, alongside the opportunity to work with a diverse range of travel products. With a strong emphasis on customer satisfaction and team collaboration, Premier Travel fosters a rewarding atmosphere for those passionate about creating memorable travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant in Tenterden
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Premier Travel Limited who are looking for fresh talent for roles like Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Premier Travel Limited and give you a leg up for your Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Consultant in Tenterden
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Consultant role at Premier Travel Limited.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Consultant position at Premier Travel Limited.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Premier Travel Limited.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Premier Travel Limited's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Consultant.
How to prepare for a job interview at Premier Travel Limited
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Premier Travel Limited.
