Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch service and maintenance for high-security CCTV and access control systems.
- Company: Leading security systems integration firm with nearly 50 years of experience.
- Benefits: Competitive salary, generous benefits, and opportunities for professional growth.
- Why this job: Join a dynamic team and work on cutting-edge security technology in a varied role.
- Qualifications: Experience with CCTV, IT, and access control systems is essential.
- Other info: Flexible working arrangements and strong team support in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a market leader in the Security Systems Integration sector, with almost 50 years' experience of delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. They are now seeking to recruit an experienced Field Service Engineer (ideally based in or around the Stoke-on-Trent area) to complement their established and successful team.
The role involves dealing with daily fault requests, PPM duties, and out of hours reactive duties for large scale, high end integrated systems from a broad client base, ensuring the highest levels of customer service and satisfaction.
Key responsibilities will include:
- Providing a reliable, courteous, efficient, and effective service whilst maintaining a positive image of the company to the customer.
- Maintaining high standards of dress and customer communications.
- Updating the helpdesk with the call status after successful completion of each service.
- Providing day to day planned preventative and reactive maintenance and repair of complex Analogue and Digital CCTV Systems on a high security site across the Manchester, Stoke on Trent and Leeds region.
- Working with associated functional and managed control rooms and multi-site Access Control Systems and Perimeter Detection Systems.
To be considered for this opportunity, the successful candidate will demonstrate sound knowledge of CCTV, IT and PID Systems on varying scales, as well as Access Control systems with Site Mustering and DVR & NVR systems. Knowledge or experience of PID's, Galaxy Alarms, Cortech GUI, CEM, C-Cure and Gallagher Access Control systems, Synergy, Milestone, Video Matrix Systems, IP Systems and Networks and Raid Recording will prove distinctly advantageous.
Field Service Engineer in Stoke-on-Trent employer: Premier Technical Recruitment Ltd
Contact Detail:
Premier Technical Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to folks in the security systems field, especially those who work with CCTV and access control. Attend industry events or join online forums to connect with potential employers and get the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you land an interview, be ready to discuss your experience with analogue and digital CCTV systems. Bring examples of how you've tackled complex issues in the past, and don’t forget to highlight your customer service skills – they’re key in this role!
✨Tip Number 3
Be flexible and positive! Employers love candidates who can adapt to changing situations. If you're asked about staying away for work, show that you’re open to it and ready to tackle any challenge with a 'can do' attitude.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to showcase your relevant experience with high-security systems and your technical know-how. Let’s get you that Field Service Engineer role!
We think you need these skills to ace Field Service Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with CCTV, IT, and Access Control systems, as well as any relevant technical skills that match the job description.
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, emphasise your ability to provide reliable and courteous service. Share examples of how you've maintained a positive image and handled customer communications in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Premier Technical Recruitment Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of CCTV, IT, and PID systems. Familiarise yourself with the specific technologies mentioned in the job description, like Galaxy Alarms and Milestone systems. Being able to discuss these confidently will show that you're not just a candidate, but a knowledgeable expert.
✨Showcase Your Customer Service Skills
Since this role emphasises high levels of customer service, prepare examples from your past experiences where you’ve gone above and beyond for a client. Think about how you maintained professionalism and a positive image, even in challenging situations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to fault requests or maintenance tasks. Practise how you would handle these scenarios, focusing on your problem-solving skills and ability to work under pressure while ensuring customer satisfaction.
✨Demonstrate Flexibility and Team Spirit
This role requires a flexible approach and teamwork. Be prepared to discuss times when you’ve adapted to changing circumstances or collaborated with others remotely. Highlight your 'can do' attitude and how you support your colleagues, as this will resonate well with the interviewers.
