At a Glance
- Tasks: Provide technical guidance and prepare quotations for spare parts and services.
- Company: Join a world leader in high-precision CNC machine design and manufacturing.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Dynamic role with international customer interaction and teamwork.
- Why this job: Be the go-to expert for customers and make a real impact in the tech industry.
- Qualifications: Mechanical discipline experience and confidence in discussing CNC milling.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Services Manager role at Premier Reverse Closings. Holroyd Machine Tools is part of the Precision Technologies Group and is a world leader in the design and manufacture of high-precision CNC milling and grinding machines. Our technologies serve industries including aerospace, automotive, power generation, and more, delivering exceptional accuracy and reliability for complex helical components.
The Role
As the main point of contact for our customers, you will provide technical guidance and prepare accurate quotations for spare parts, service work, and machine upgrades. This is a desk‑based role focused on managing enquiries and supporting international customers with technical solutions.
Key Responsibilities
- Respond to technical enquiries and provide support on troubleshooting machine faults, applying a solid understanding of Holroyd machines and their applications.
- Prepare accurate and competitive quotations for spares, services and upgrades.
- Lead and support a team of field service engineers, offering technical guidance when needed.
- Manage the service schedule and coordinate with customers and internal team for travel arrangements.
- Work closely with engineering, software and production teams on complex technical issues.
- Maintain strong customer relationships by responding promptly to enquiries and providing effective technical support.
Person Specification
- Apprentice trained and time‑served in a mechanical discipline.
- Experienced in the build and application of CNC Milling able to discuss technical matters confidently.
- Understanding of MRP systems (advantageous).
- Previous enquiry or sales support experience.
Technical Services Manager employer: Premier Reverse Closings
At Premier Reverse Closings, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment where your technical expertise can shine. Located in the heart of the precision engineering sector, we provide our team with the unique advantage of working alongside industry leaders while contributing to cutting-edge technologies that shape the future of manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Technical Services Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of CNC milling and grinding machines. We want you to feel confident discussing Holroyd machines and their applications, so dive into those details!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve successfully tackled technical issues or supported customers. We love hearing about real-life experiences that demonstrate your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make an impact in the technical services field.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience with CNC milling and any relevant technical skills that match the job description. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your experience in managing customer relationships and providing technical support.
Showcase Your Technical Knowledge:In your application, be sure to showcase your understanding of Holroyd machines and their applications. We love candidates who can confidently discuss technical matters, so don’t hold back on sharing your insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Premier Reverse Closings
✨Know Your CNC Stuff
Make sure you brush up on your knowledge of CNC milling and grinding machines. Be ready to discuss specific applications and troubleshooting techniques, as this role requires a solid understanding of Holroyd machines. Prepare examples from your past experience where you've successfully resolved technical issues.
✨Master the Quotation Game
Since you'll be preparing quotations for spare parts and services, practice how to present competitive pricing and articulate the value of your proposals. Think about how you can demonstrate your ability to balance cost with quality, and be prepared to answer questions about your approach to pricing.
✨Show Off Your Team Leadership Skills
As a Technical Services Manager, you'll lead a team of field service engineers. Be ready to share your experiences in managing teams, providing technical guidance, and resolving conflicts. Highlight any instances where you've successfully supported your team in delivering exceptional customer service.
✨Build Rapport with Customers
Customer relationships are key in this role, so think about how you can demonstrate your communication skills. Prepare to discuss how you've maintained strong customer relationships in the past, and be ready to share strategies for responding promptly to enquiries and providing effective support.
