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For Companies At a Glance
- Tasks: Help biotech and pharma companies solve tech issues and improve lives through innovative software.
- Company: Join Premier Research, a leader in clinical technologies with a mission to save lives.
- Benefits: Flexible work-life balance, growth opportunities, and a supportive team environment.
- Other info: Collaborative culture with opportunities for career advancement and peer learning.
- Why this job: Make a real impact in healthcare while developing your technical skills.
- Qualifications: Bachelor’s degree in science or equivalent experience; proficiency in C#, .NET, SQL, and Python.
The predicted salary is between 45000 - 55000 £ per year.
Premier Research is looking for a Technical Support Specialist to join our Clinical Technologies team. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are the most valuable asset in delivering success. We are here to help you grow, to give you the skills and opportunities to excel at work with the flexibility and balance your life requires. Your ideas influence the way we work, and your voice matters here. As an essential part of our team, you help us deliver the medical innovation that patients are desperate for. Join us and build your future here.
What You'll Be Doing:
- Investigate and resolve production issues of Remarque Systems software products.
- Perform root cause analysis for production errors and recommend improvements.
- Collaborate with the support team to ensure efficient issue resolution.
- Provide clear and effective communication to users and the support team, offering step-by-step guidance and support throughout the resolution process.
- Appropriately escalate production issues that cannot be resolved after analysis.
- Participate in the escalation process for unresolved issues and ensure timely resolution.
- Create and maintain documentation for common issues.
- Collaborate with developers, architects, product owners, and other stakeholders to understand the expected product functionality and customer requirements.
- Participate in the technical design of new software components.
- Participate in peer code reviews.
What We Are Searching For:
- Bachelor’s degree (or equivalent) in science, preferably computer science. Demonstrable experience will be considered as a substitute.
- Minimum of 5+ years’ experience in large and small-scale system development, integration, and operation within a regulated industry.
- Proficient in C# and .NET.
- Familiarity with .NET web services patterns and implementations.
- SQL Server and Entity Framework experience.
- Experience with Angular, Python, XML and JSON.
- Experience with unit testing of components.
- Experience with code versioning tools and continuous integration.
- Proficient in common architectural and design patterns.
- Ability to write clean, readable, and easily maintainable code.
- Experience working in the life sciences field is highly desired.
- Experience in iterative development using agile methodologies.
- Proven track record of triaging and resolving production issues on software development projects.
- Applications must be able to demonstrate tech stack skills to include experience of SQL, Python, C# and .NET in order to align with the Remarque products to be supported.
- Given the majority of the current team and the user base is located in the US the successful candidate should be receptive to working later hours in order to accommodate some cross over and to ensure they are supported in the role.
Technical Support Specialist employer: Premier Research
Contact Detail:
Premier Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the biotech and medtech industries on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving C#, .NET, SQL, and Python. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to software development and troubleshooting. Practice explaining your thought process when resolving issues, as this will demonstrate your problem-solving skills and ability to communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to life-changing innovations.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with C#, .NET, and any relevant tech stack skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for biotech and medtech, and explain why you’re excited about the opportunity to help transform life-changing ideas into reality. Let us know how you can contribute to our team!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled production issues in the past. We love candidates who can demonstrate their analytical skills and provide clear, step-by-step solutions to problems.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Premier Research
✨Know Your Tech Stack
Make sure you brush up on your skills in C#, .NET, SQL, and Python. Be ready to discuss how you've used these technologies in past projects, especially in a regulated environment. This will show that you not only understand the tools but can also apply them effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've investigated and resolved production issues in the past. Highlight your approach to root cause analysis and how you collaborated with teams to implement solutions. This will showcase your ability to think critically and work well under pressure.
✨Communicate Clearly
Since you'll be providing support and guidance, practice explaining complex technical concepts in simple terms. During the interview, focus on how you would communicate with users and team members to ensure everyone is on the same page. Clear communication is key in this role!
✨Show Your Team Spirit
Emphasise your experience working collaboratively with developers, product owners, and other stakeholders. Share examples of how you've contributed to team success and participated in peer code reviews. This will demonstrate that you're not just a tech whiz, but also a great team player.