At a Glance
- Tasks: Provide exceptional customer service and resolve inquiries in a dynamic environment.
- Company: Join a prestigious company in Dartford with a strong reputation.
- Benefits: Hybrid work model, competitive salary, and opportunities for career progression.
- Other info: Enjoy a supportive team culture and flexible working arrangements.
- Why this job: Be the frontline hero, making a real difference for customers every day.
- Qualifications: Fluent in French and English, with 1-2 years in customer service.
The predicted salary is between 30000 - 30000 € per year.
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a well-established company. Very interesting and varied role with a scope for progression.
Salary: £30,000
Work pattern: Mon-Fri, hybrid (two days at office, 3 days from home), 37.5 hours per week.
The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
- Proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role.
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customers' enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion.
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders.
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business & follow-up on open quotes.
- Maintain price lists and send them to customers when requested.
Job Related Skills:
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Ability to operate effectively in a fast-paced dynamic environment
- Works well under pressure, while multitasking
- Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
- Ability to listen actively and respond effectively to customer queries.
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Adaptable approach to handling unexpected heavy workload with a positive mindset
- Meticulous attention to detail to ensure accurate data entry
- Office base - 2 days a week (Tuesday Team Day)
- Willing to adjust and be versatile, to meet business objectives
If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group.
Customer Service Coordinator French Speaking in Dartford employer: Premier Recruitment Group
Join a prestigious and well-established company in Dartford as a Customer Service Coordinator, where you will thrive in a dynamic hybrid work environment that promotes employee growth and development. With a commitment to exceptional service, our inclusive work culture encourages collaboration and innovation, offering you the opportunity to make a meaningful impact while enjoying a competitive salary and flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator French Speaking in Dartford
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with answering questions and showcasing your skills, especially your customer service experience.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in French, be sure to highlight your language abilities during interviews. Maybe even throw in a few phrases to impress them!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator French Speaking in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in customer service, especially any roles where you've used your French skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Tell us why you're the perfect fit and how your skills align with what we're looking for. Keep it friendly and professional!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any experience with ERP systems. We love seeing candidates who can handle customer complaints with empathy and professionalism, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Premier Recruitment Group
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to handling complaints and enquiries. Be ready to share examples from your past experiences that showcase your ability to empathise and resolve issues effectively.
✨Show Off Your Language Skills
Since this role requires fluency in both English and French, prepare to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to show you can switch seamlessly between them.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and any recent news. This will help you tailor your answers to align with their culture and show that you’re genuinely interested in being part of their team.
✨Prepare for Role-Specific Questions
Anticipate questions related to order processing and using ERP systems. Think about how you would handle specific situations, like a delayed order or a difficult customer, and be ready to discuss your thought process.
