Third Party Technical Account Manager

Premier Recruitment Group is working in partnership with a well established and international organisation in Rainham, Essex to recruit a Third Party Technical Account Manager to join their team. This is an exciting, full‑time and permanent role.

Salary: £45,000–£55,000 per annum

Work Pattern: Standard Office Hours; 37.5 per week, but needs to be flexible when required

Overall purpose of the job: Act as the primary Technical contact for our Third Party Manufacturers. Ensure compliance with food safety, legal requirements and quality standards by managing specifications, quality issues and suppliers, and supporting internal compliance processes.

Primary Responsibilities:

• Maintain and improve Health & Safety, Food Safety, and Quality standards, including requirements of accreditations (BRCGS, FEMAS, etc.), legislation, and customer requirements.
• Work in compliance with the Company’s Quality Policy and support the Health & Safety and Food Safety & Quality Culture.
• Operate in line with the Company’s Food Safety & Quality Management System (FSQMS) and communicate across the business, championing food safety & quality.
• Act as the first internal and external point of contact for Technical queries, issues and incidents relating to Third Party Manufacturing (3PM).
• Work closely with other roles supporting 3PM to ensure a cohesive and consistent approach.
• Support the development of new products from concept to launch alongside internal and 3PM teams.
• Act as a process expert (SME) in RTH processing & manufacturing to support up‑scaling and facility transfer, interpreting capabilities from kitchen to factory and between sites.
• Manage and complete regular benchmarking sessions to maintain product standards post‑launch and plan corrective actions.
• Conduct external audits of scoped and approved 3PM sites and support technical visits to uphold the Tilda Brand Standards.
• Manage and maintain approval of 3PM‑produced products, including Food Safety processes and related requirements.
• Record and monitor consumer/customer complaints from 3PM; facilitate investigation, closure and trending, supporting the Consumer Care team.
• Support the artwork process for 3PM SKUs, including review, pack copy creation and response to legislative queries.
• Maintain all supporting documentation for manufacturers (facility, processing, raw materials, packaging, finished products) and branded format finished product specifications for relevant 3PM products.
• Support the sales team by completing data sheets and other information enquiries.
• Work with internal teams to manage cost risks and identify opportunities to improve value.
• Maintain an understanding of how technical decisions affect cost, pricing and overall commercials.
• Support assessment of cost impact of customer requests or product changes in partnership with internal stakeholders to keep solutions commercially viable.
• Support monthly trending of identified KPIs for 3PM.
• Participate in internal, external and third‑party audits as required.
• Liaise with internal and external stakeholders as required.
• Support the business’ Food Safety & Quality Culture plan.
• Support continuous improvement programmes and other quality and/or Food Safety projects.
• Support the Technical Department or other business functions as and when required.
• Undertake any other duties within the scope of the role as considered by the business.

Qualifications / Experience Required:

• Bachelor’s degree in food science or a related field.
• Minimum of 3 years’ experience in a similar role and product field.
• HACCP Level 3.
• Understanding & awareness of international food safety regulations and legislation, BRCGS requirements and best practices.
• Proficiency in Microsoft Office and other computer‑based skills.
• Lead Auditor trained and/or strong demonstrable auditing experience.
• Experience in thermal processing activities.

Desirables:

• Experience within multiple product categories (e.g., sauces, complete meals, RTH offerings).
• Awareness of international food safety regulation/legislation/standards.
• Food Safety Level 3.

If you are interested, please apply or contact Tom Kurczab at Right Match Recruitment Group.