At a Glance
- Tasks: Provide exceptional customer service and resolve inquiries in a dynamic environment.
- Company: Join a prestigious company in Dartford with a strong reputation.
- Benefits: Hybrid work model, competitive salary of £30,000, and opportunities for progression.
- Other info: Enjoy a flexible work pattern and a vibrant office culture.
- Why this job: Be the frontline hero for customers while developing your skills in a supportive team.
- Qualifications: Fluent in French and English, with 1-2 years in customer service.
The predicted salary is between 30000 - 30000 € per year.
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a well-established company. Very interesting and varied role with a scope for progression.
Salary: £30,000
Work pattern: Mon-Fri, hybrid (two days at office, 3 days from home), 37.5 hours per week.
The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
- Essential proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role.
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customer enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments.
- Facilitating customer issues resolution, including progressing customer complaints to completion.
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders.
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business follow-up on open quotes.
- Maintain price lists and send them to customers when requested.
Job Related Skills:
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Ability to operate effectively in a fast-paced dynamic environment
- Works well under pressure, while multitasking
- Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
- Ability to listen actively and respond effectively to customer queries.
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Adaptable approach to handling unexpected heavy workload with a positive mindset
- Meticulous attention to detail to ensure accurate data entry
- Office base - 2 days a week (Tuesday Team Day)
- Willing to adjust and be versatile, to meet business objectives
If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group.
Customer Service Coordinator French Speaking in Kent employer: Premier Recruitment Group Limited
Join a prestigious and well-established company in Dartford as a Customer Service Coordinator, where you will thrive in a dynamic hybrid work environment that promotes employee growth and development. With a commitment to exceptional service, our supportive work culture encourages collaboration and innovation, offering you the opportunity to make a meaningful impact while enjoying a competitive salary and flexible working arrangements.
Contact Detail:
Premier Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator French Speaking in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, especially if you can speak French. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Be ready to showcase your customer service skills and your ability to handle complaints with empathy and professionalism.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on answering questions clearly and confidently, especially about your experience with Microsoft Office and customer service systems. This will help you feel more at ease when it’s the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly. Good luck!
We think you need these skills to ace Customer Service Coordinator French Speaking in Kent
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both English and French, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used these languages in previous roles to impress us!
Tailor Your Experience:Take a good look at the job description and match your experience with what we're looking for. If you've got experience in customer service or handling complaints, make it pop in your application. We want to see how you can bring your unique skills to our team!
Be Professional Yet Personable:While we love a friendly vibe, remember that professionalism is key. Use a polite tone in your writing and keep it concise. Show us your personality, but don’t forget to keep it business-like too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Premier Recruitment Group Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to handling complaints and enquiries. Be ready to share examples from your past experiences where you demonstrated empathy and professionalism in challenging situations.
✨Show Off Your Language Skills
Since this role requires fluency in both English and French, prepare to showcase your language skills during the interview. Practice common customer service scenarios in both languages to demonstrate your ability to communicate effectively with diverse customers.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and any recent news. This will not only help you understand their culture but also allow you to tailor your answers to align with what they stand for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your problem-solving skills. Think about how you would handle various customer interactions, and be ready to demonstrate your ability to think on your feet while maintaining a positive attitude.
