At a Glance
- Tasks: Provide exceptional customer service and support in a dynamic, fast-paced environment.
- Company: Join a prestigious company in Dartford with a strong reputation.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for career progression.
- Other info: Work in a supportive team with flexible working arrangements.
- Why this job: Be the frontline hero, making a real difference in customer experiences.
- Qualifications: Fluent in French and English, with 1-2 years in customer service.
The predicted salary is between 30000 - 30000 € per year.
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a well-established company. Very interesting and varied role with a scope for progression.
Salary: £30,000
Work pattern: Mon-Fri, hybrid (two days at office, three days from home), 37.5 hours per week.
The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
- Proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role.
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customers' enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion.
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders.
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business & follow-up on open quotes.
- Maintain price lists and send them to customers when requested.
Job Related Skills:
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Ability to operate effectively in a fast-paced dynamic environment
- Works well under pressure, while multitasking
- Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
- Ability to listen actively and respond effectively to customer queries.
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Adaptable approach to handling unexpected heavy workload with a positive mindset
- Meticulous attention to detail to ensure accurate data entry
- Office base - 2 days a week (Tuesday Team Day)
- Willing to adjust and be versatile, to meet business objectives
If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group.
Locations
Customer Service Coordinator French Speaking in Kent, Maidstone employer: Premier Recruitment Group Limited
Join a prestigious and well-established company in Dartford as a Customer Service Coordinator, where you will thrive in a supportive hybrid work environment that values employee growth and development. With a commitment to exceptional service, our culture fosters collaboration and innovation, offering you the opportunity to make a meaningful impact while enjoying a competitive salary and flexible working arrangements. Embrace the chance to progress your career in a dynamic team that prioritises both customer satisfaction and employee well-being.
Contact Detail:
Premier Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator French Speaking in Kent, Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, especially if they work in similar industries. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you would handle specific situations, especially in a bilingual context. This will help you feel more confident and ready to impress!
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Office or any ERP systems, be sure to highlight that during conversations. Bring examples of how you've used these tools to improve customer service in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Coordinator French Speaking in Kent, Maidstone
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both English and French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your work experience, focus on roles where you've handled customer service tasks. We love seeing examples of how you've resolved customer issues or improved processes, so don’t hold back!
Be Professional Yet Personable:Your written application should reflect your professional phone and email etiquette. But remember, we also value a friendly tone! Show us your personality while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on this exciting journey with us!
How to prepare for a job interview at Premier Recruitment Group Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a bilingual context. Be ready to discuss your experience handling customer complaints and how you’ve resolved issues in the past. This will show that you understand the role's demands.
✨Show Off Your Language Skills
Since this role requires fluency in both English and French, be prepared to demonstrate your language skills during the interview. Practice answering common customer service questions in both languages to showcase your proficiency.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and any recent news. Understanding their customer service philosophy will help you align your answers with what they’re looking for, making you a more attractive candidate.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your previous roles where you successfully managed customer interactions, especially under pressure, and be ready to share those stories.
