At a Glance
- Tasks: Provide exceptional customer service and support in a dynamic, hybrid work environment.
- Company: Join a prestigious company in Dartford with a strong reputation for excellence.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for career progression.
- Other info: Collaborative team culture with a focus on professional growth and development.
- Why this job: Be the frontline hero, making a real difference in customer experiences every day.
- Qualifications: Fluent in French and English, with 1-2 years of customer service experience.
The predicted salary is between 30000 - 30000 € per year.
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a well-established company. Very interesting and varied role with a scope for progression.
Salary: £30,000
Work pattern: Mon-Fri, hybrid (two days at office, three days from home), 37.5 hours per week.
The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
- Proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role.
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customers' enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion.
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders.
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business & follow-up on open quotes.
- Maintain price lists and send them to customers when requested.
Job Related Skills:
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Ability to operate effectively in a fast-paced dynamic environment
- Works well under pressure, while multitasking
- Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
- Ability to listen actively and respond effectively to customer queries.
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Adaptable approach to handling unexpected heavy workload with a positive mindset
- Meticulous attention to detail to ensure accurate data entry
- Office base - 2 days a week (Tuesday Team Day)
- Willing to adjust and be versatile, to meet business objectives
If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group.
Customer Service Coordinator French Speaking in Dartford employer: Premier Recruitment Group Limited
Join a prestigious and well-established company in Dartford as a Customer Service Coordinator, where you will thrive in a dynamic and supportive work environment. With a hybrid working model, competitive salary, and ample opportunities for professional growth, this role offers a unique chance to make a meaningful impact while enjoying a balanced work-life. Embrace a culture that values empathy, collaboration, and excellence in customer service, making it an ideal place for passionate individuals seeking rewarding employment.
Contact Detail:
Premier Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator French Speaking in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, especially if you speak French. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Highlight your experience with handling customer complaints and your ability to multitask under pressure. Show them you’re the empathetic and professional candidate they need!
✨Tip Number 3
Don’t forget to showcase your language skills! Being fluent in both English and French is a massive plus. Make sure to mention this in conversations and during interviews, as it sets you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative. So, get your CV ready and hit that apply button!
We think you need these skills to ace Customer Service Coordinator French Speaking in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service, especially any roles where you've used your French skills. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:In your cover letter, don’t just list your skills—show us how you've used them! Talk about specific situations where you’ve handled customer complaints or processed orders. This will help us see how you fit into our dynamic environment.
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through. We love enthusiastic and empathetic candidates, so don’t be afraid to show us who you are while maintaining a polished tone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Premier Recruitment Group Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to handling complaints and providing exceptional service. Be ready to share examples from your past experiences that showcase your ability to empathise with customers and resolve issues effectively.
✨Show Off Your Language Skills
Since this role requires fluency in both English and French, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or respond to questions in French, so practice speaking confidently in both languages.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and any recent news. Understanding their culture will help you tailor your responses and show that you’re genuinely interested in being part of their team. Plus, it’ll give you a chance to ask insightful questions!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer interactions. Think about various situations you’ve faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
