At a Glance
- Tasks: Provide exceptional customer service and resolve enquiries through various channels.
- Company: Join a well-established company with a supportive hybrid work culture.
- Benefits: Enjoy a permanent role with flexible working hours and a friendly team environment.
- Other info: Hybrid work model with two days in the office for team collaboration.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Fluent in French and English, with 1-2 years in customer service.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting for experienced and forward thinking Customer Service Coordinator French Speaking. This is a full time, permanent and hybrid position working for a very well established company. The role involves working Mon-Fri, hybrid (two days at the office, 3 days from home), 37.5 hours per week.
A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers.
Work Experience:- Proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Support customers' enquiries through multiple communication channels including phone, email, and chat
- Facilitating customers issues resolution, including progressing customer complaints to completion
- Enter and process orders including calculating transit time and freight
- Proactively communicate with customers to inform them of at-risk orders
- Maintain accurate customer database and information on profiles
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Meticulous attention to detail to ensure accurate data entry
- Office base - 2 days a week (Tuesday Team Day)
Locations
French Speaking Customer Service Coordinator (Permanent) in Dartford, Kent employer: Premier Recruitment Group Limited
Join a well-established company that values its employees and fosters a supportive work culture. As a French Speaking Customer Service Coordinator, you will benefit from a hybrid working model, allowing for flexibility while maintaining strong team collaboration. With opportunities for professional growth and development, this role offers a meaningful career path in a dynamic environment where your contributions are recognised and valued.
Contact Detail:
Premier Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Service Coordinator (Permanent) in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to showcase your skills in real-time.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in French, be prepared to demonstrate your language abilities during the interview. Maybe even brush up on some industry-specific vocabulary to impress them!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team. Don't miss out on this opportunity!
We think you need these skills to ace French Speaking Customer Service Coordinator (Permanent) in Dartford, Kent
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both English and French, make sure to highlight your language skills prominently in your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience:We want to see how your previous experience aligns with the job description. Be specific about your customer service roles and any relevant administrative tasks you've handled. This helps us understand how you can contribute to our team.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application reflects your meticulous nature, which is exactly what we’re looking for!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Premier Recruitment Group Limited
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in French to boost your confidence and ensure you can communicate effectively.
✨Know Your Customer Service Basics
Familiarise yourself with common customer service scenarios and how to handle them. Be ready to discuss your previous experiences in resolving customer complaints and how you maintained professionalism under pressure. This will show that you understand the role's demands.
✨Get Comfortable with Tech
As the job involves using Microsoft Office Suite and an ERP system, brush up on these tools. If you have experience with specific software, be prepared to discuss it. Highlighting your tech-savviness can set you apart from other candidates.
✨Showcase Your Attention to Detail
This position requires meticulous attention to detail, especially when entering and processing orders. Prepare examples from your past work where your attention to detail made a difference. This will demonstrate your capability to maintain accuracy in your tasks.
