At a Glance
- Tasks: Provide exceptional customer service and resolve enquiries through various channels.
- Company: Join a well-established company with a hybrid working model.
- Benefits: Enjoy a full-time role with flexible working and a supportive team environment.
- Other info: Work in a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Fluent in French and English, with 1-2 years in customer service.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a very well-established company. The role is Monday to Friday, hybrid (two days at the office, three days from home), 37.5 hours per week.
A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers.
Work Experience:- Proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Support customers' enquiries through multiple communication channels including phone, email, and chat
- Facilitating customers issues resolution, including progressing customer complaints to completion
- Enter and process orders including calculating transit time and freight
- Proactively communicate with customers to inform them of at-risk orders
- Maintain accurate customer database and information on profiles
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Meticulous attention to detail to ensure accurate data entry
Office base - 2 days a week (Tuesday Team Day)
Locations
French speaking Customer Service coordinator - Hybrid working in Dartford, Kent employer: Premier Recruitment Group Limited
Join a well-established company that values its employees and fosters a supportive work culture. With a hybrid working model, you will enjoy the flexibility of working from home while still being part of a dynamic team in the office. The company offers excellent growth opportunities, ensuring that you can develop your skills and advance your career in a rewarding environment.
Contact Detail:
Premier Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Customer Service coordinator - Hybrid working in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Customer Service Coordinator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on common customer service scenarios and how you'd handle them, especially in French. This will boost your confidence and help you shine!
✨Tip Number 3
Show off your skills! When you get the chance, share examples of how you've handled customer complaints or resolved issues in the past. Use specific metrics if you can – it shows you're results-driven and detail-oriented, just what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace French speaking Customer Service coordinator - Hybrid working in Dartford, Kent
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both French and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your work experience, focus on roles where you've handled customer service or administrative tasks. We love seeing how you've resolved customer issues or processed orders, so give us the juicy details!
Be Professional Yet Personable:Your written application should reflect your professional phone and email etiquette. Keep it friendly but formal, showing us that you can connect with customers while maintaining a professional tone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Premier Recruitment Group Limited
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in French to boost your confidence and ensure you can communicate effectively.
✨Know Your Customer Service Basics
Familiarise yourself with common customer service scenarios and how to handle them. Be ready to discuss your previous experiences, especially how you've resolved complaints or managed difficult situations. This will show that you understand the role's demands.
✨Get Comfortable with Tech
As the job involves using Microsoft Office Suite and possibly an ERP system, brush up on these tools. Be prepared to discuss how you've used them in past roles, and maybe even demonstrate your proficiency if asked.
✨Show Your Empathy and Agility
Customer service is all about understanding and responding to customer needs. Think of examples where you've shown empathy or adapted quickly to changing situations. This will highlight your ability to connect with customers and resolve their issues effectively.
