At a Glance
- Tasks: Provide exceptional customer service and support in a dynamic, fast-paced environment.
- Company: Join a prestigious company in Dartford with a strong reputation.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for progression.
- Other info: Work in a supportive team with a focus on collaboration and growth.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Fluent in French and English, with 1-2 years of customer service experience.
The predicted salary is between 30000 - 30000 € per year.
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a well-established company. Very interesting and varied role with a scope for progression.
Salary: £30,000
Work pattern: Mon-Fri, hybrid (two days at office, three days from home), 37.5 hours per week.
The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
- Proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role.
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customers' enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion.
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders.
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business & follow-up on open quotes.
- Maintain price lists and send them to customers when requested.
Job Related Skills:
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Ability to operate effectively in a fast-paced dynamic environment
- Works well under pressure, while multitasking
- Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
- Ability to listen actively and respond effectively to customer queries.
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Adaptable approach to handling unexpected heavy workload with a positive mindset
- Meticulous attention to detail to ensure accurate data entry
- Office base - 2 days a week (Tuesday Team Day)
- Willing to adjust and be versatile, to meet business objectives
If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group.
Locations
Customer Service Coordinator French Speaking in Dartford, Kent employer: Premier Recruitment Group Limited
Join a prestigious and well-established company in Dartford as a Customer Service Coordinator, where you will thrive in a supportive hybrid work environment that values employee growth and development. With a commitment to exceptional service, our culture fosters collaboration and innovation, offering you the opportunity to make a meaningful impact while enjoying a competitive salary and flexible working arrangements.
Contact Detail:
Premier Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator French Speaking in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, especially if they work in similar industries. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Make sure you can showcase your experience with handling customer complaints and using Microsoft Office Suite. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking!
We think you need these skills to ace Customer Service Coordinator French Speaking in Dartford, Kent
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both English and French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your work experience, focus on roles where you've handled customer service tasks. We love seeing examples of how you've resolved customer issues or improved processes, so don’t hold back!
Be Professional Yet Personable:Your written application should reflect your professional phone and email etiquette. But remember, we also value a friendly tone! Show us your personality while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Premier Recruitment Group Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to handling complaints and enquiries. Be ready to share examples from your past experiences that showcase your ability to empathise and resolve issues effectively.
✨Show Off Your Language Skills
Since this role requires fluency in both English and French, prepare to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to show you can switch seamlessly between them.
✨Familiarise Yourself with the Tools
Make sure you’re comfortable with Microsoft Office Suite and any ERP systems mentioned in the job description. If you have experience with specific tools, be ready to discuss how you’ve used them to improve efficiency or customer satisfaction.
✨Prepare for Team Dynamics
This role involves collaboration with various departments, so think about how you’ve worked in teams before. Be prepared to discuss how you handle pressure and multitasking, especially in a fast-paced environment, while maintaining a positive attitude.
