At a Glance
- Tasks: Provide exceptional customer service and support through various communication channels.
- Company: Join a prestigious company in Dartford with a strong reputation.
- Benefits: Hybrid work model, competitive salary of £30,000, and opportunities for progression.
- Other info: Dynamic team environment with a focus on collaboration and growth.
- Why this job: Be the frontline hero, making a real difference in customer experiences.
- Qualifications: Fluent in French and English, with 1-2 years in customer service.
The predicted salary is between 30000 - 30000 € per year.
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. All candidates should make sure to read the following job description and information carefully before applying. We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a very well-established company. Very interesting and varied role with a scope for progression.
Salary: £30,000
Work pattern: Mon-Fri, hybrid (two days at office, 3 days from home), 37.5 hours per week.
The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
- Essential proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customers' enquiries through multiple communication channels including phone, email, and chat
- Follow-up of enquiries for general questions with other internal departments
- Facilitating customers issues resolution, including progressing customer complaints to completion
- Enter and process orders including calculating transit time and freight
- Proactively communicate with customers to inform them of at-risk orders
- Maintain accurate customer database and information on profiles
- Responsible for customer quotations for new business & follow-up on open quotes
- Maintain price lists and send them to customers when requested
Job Related Skills:
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Ability to operate effectively in a fast-paced dynamic environment
- Works well under pressure, while multitasking
- Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
- Ability to listen actively and respond effectively to customer queries
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Adaptable approach to handling unexpected heavy workload with a positive mindset
- Meticulous attention to detail to ensure accurate data entry
- Office base - 2 days a week (Tuesday Team Day)
- Willing to adjust and be versatile, to meet business objectives
If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group.
Customer Service Coordinator French Speaking employer: Premier Recruitment Group Limited
Join a prestigious and well-established company in Dartford as a Customer Service Coordinator, where you will thrive in a dynamic hybrid work environment that promotes employee growth and development. With a commitment to exceptional service, our inclusive work culture encourages collaboration and innovation, offering you the opportunity to make a meaningful impact while enjoying a competitive salary and flexible working arrangements.
Contact Detail:
Premier Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator French Speaking
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, especially if you speak French. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Practice answering common customer service scenarios, and don’t forget to showcase your language skills – being fluent in French is a massive plus!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Customer Service Coordinator French Speaking
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. It’s packed with important details about what we’re looking for in a Customer Service Coordinator, so understanding it will help you tailor your application to match our needs.
Show Off Your Language Skills:Since this role requires fluency in both English and French, don’t forget to highlight your language skills in your application. Use examples that showcase your ability to communicate effectively in both languages, as this is key for us!
Tailor Your Experience:When detailing your work experience, focus on roles that relate to customer service and administration. We want to see how your past experiences align with the responsibilities of the position, so be specific about your achievements and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Premier Recruitment Group Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those that relate to handling complaints and providing exceptional service. Be ready to share examples from your past experiences where you demonstrated empathy and professionalism.
✨Show Off Your Language Skills
Since this role requires fluency in both English and French, be prepared to showcase your language skills during the interview. You might be asked to respond to questions in French, so practice speaking and writing in both languages to feel confident.
✨Familiarise Yourself with Microsoft Office
Make sure you're comfortable using Microsoft Office Suite, particularly Word, Excel, and Outlook. You could be asked about how you've used these tools in previous roles, so think of specific tasks or projects where you utilised them effectively.
✨Demonstrate Your Team Spirit
This position involves collaboration with various departments, so be ready to discuss how you work within a team. Share examples of how you've successfully communicated and resolved issues with colleagues in the past, highlighting your adaptability and positive mindset.
