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- Tasks: Deliver exceptional client experiences and manage compliance documentation with speed and accuracy.
- Company: Join a fast-growing SME with a dynamic and ambitious team.
- Benefits: Commission-based earnings, career development, and a purpose-driven role.
- Why this job: Make a real impact by helping households access energy retrofit installations.
- Qualifications: High energy, resilience, and strong communication skills are essential.
- Other info: Perfect for those seeking a challenging yet rewarding environment.
The predicted salary is between 36000 - 60000 £ per year.
Compliance & Client Relationship Consultant
Location: Carlisle (office based)
Salary: Commission-based contract with significant earning potential
Contract: Permanent, self-employed consultancy basis
Hours: Monday-Friday, 8.30am-5pm (flexibility required)
Premier Recruitment Group are delighted to be supporting a successful and fast-growing SME with the recruitment of a Compliance & Client Relationship Consultant. This is a fantastic opportunity for a driven and energetic individual who thrives in a dynamic, fast-paced environment and is motivated by delivering exceptional client outcomes.
This is not your typical 9-5 role. We are seeking someone with the resilience, enthusiasm and commitment to work in a high-performing team where effort and results are rewarded.
The Role
- Deliver an exceptional client experience through regular, proactive communication via phone, email and SMS.
- Manage compliance documentation, ensuring accuracy and efficiency when liaising with clients and third parties.
- Respond rapidly to all incoming communications and requests, maintaining momentum on client applications.
- Liaise with external organisations to drive applications forward and ensure KPIs are consistently achieved.
- Contact all new client leads within 60 seconds of submission.
- Update and maintain spreadsheets and CRM records with accuracy and speed.
- Handle complex and sometimes difficult client calls with professionalism and empathy.
- Consistently follow internal procedures (SOPs) both on and off calls.
The Person
We are less concerned about previous industry knowledge and more focused on finding the right personality fit. Training, including up-to-date sales techniques, will be provided for the right individual.
You will need to demonstrate:
- High energy and authenticity – naturally enthusiastic, resilient and genuine.
- Positive mindset and strong personality – able to bring optimism into every client interaction.
- High empathy for clients – with a willingness to go above and beyond to help.
- A \”no complaints, get stuck in\” attitude – thrives when things don\’t go to plan and is not fazed by challenges.
- Radical candour – confident yet empathetic communication, even when delivering difficult messages.
- Strong work ethic – dedication to see tasks through and achieve results.
- Solid administration and telephone customer service background.
- Confident use of Microsoft Office, CRM systems and spreadsheets (Excel/Google).
Why Apply?
- Join a friendly, close-knit and ambitious team with a strong vision for growth.
- Enjoy a commission-based structure where performance directly drives earning potential.
- Significant career development opportunity, including future potential for profit-share as the business grows.
- Be part of an organisation committed to helping UK households access grant-funded home energy retrofit installations – a role with real purpose.
Important to note: This role is not suited to candidates looking for a steady-paced, fixed-hours office role. We are looking for career-driven, high-energy individuals who thrive in a demanding but rewarding environment.
If this role is of interest, please contact Kirsty Cutts.
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Compliance & Client Relationship Consultant employer: Premier Recruitment Group Limited
Contact Detail:
Premier Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance & Client Relationship Consultant
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, try role-playing with a friend or family member. Focus on being clear, confident, and empathetic in your responses.
✨Tip Number 3
Be proactive! When you apply through our website, follow up with a quick email or call to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Show your resilience! Prepare for potential challenges during the interview process by thinking of examples where you've overcome obstacles. This will demonstrate your 'no complaints, get stuck in' attitude.
We think you need these skills to ace Compliance & Client Relationship Consultant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your personality shine through! We want to see your energy and passion for the role. Use positive language and express why you're excited about joining our dynamic team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for someone who can deliver exceptional client outcomes, so share relevant examples that showcase your abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great fit for our fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Premier Recruitment Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Compliance & Client Relationship Consultant. Familiarise yourself with the key tasks mentioned in the job description, like managing compliance documentation and responding rapidly to client communications. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your People Skills
Since this role requires high empathy and strong communication skills, prepare examples from your past experiences where you've successfully handled difficult client interactions. Highlight your ability to maintain professionalism and empathy, even under pressure. This will show that you can thrive in a fast-paced environment.
✨Demonstrate Your Proactivity
The job emphasises proactive communication, so be ready to discuss how you’ve taken initiative in previous roles. Whether it’s contacting clients quickly or driving applications forward, share specific instances where your proactive approach led to positive outcomes. This will align perfectly with what they’re looking for.
✨Embrace the Challenge
This isn’t a typical 9-5 role, so be prepared to discuss how you handle challenges and adapt to changing situations. Share stories that illustrate your resilience and commitment to achieving results, especially when things don’t go as planned. This will resonate well with their search for a driven individual.
