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- Tasks: Lead operations in wastewater management, ensuring performance and safety across teams.
- Company: Join the UK's premier provider of utilities and infrastructure solutions.
- Benefits: Enjoy 24 days annual leave, a company vehicle, health scheme, and personal development support.
- Why this job: Make a real impact in essential services while developing your leadership skills.
- Qualifications: Experience in utilities or network operations and strong leadership abilities required.
- Other info: Dynamic role with opportunities for career growth in a supportive environment.
The predicted salary is between 38000 - 58000 £ per year.
Premier Recruit is recruiting on behalf of our client, the UKs premier provider of utilities and infrastructure solutions, for an experienced Operations Manager to join their wastewater network operations in South London. This opportunity would suit candidates with experience working within any utility sector or network operations environment (including water, wastewater, drainage, power, gas, telecoms or other regulated infrastructure services). This is a key leadership role, responsible for driving operational performance, safety, compliance and customer outcomes across a regional wastewater network operation.
Location: Crossness Sewage Treatment Works, South London (Abbey Wood / Thamesmead, SE2)
Job Type: Permanent, Full Time
Hours: Monday to Friday, 40 hours per week (plus participation in an on-call rota)
Salary: OTE £43,900 - £48,300 (dependent on experience)
About the role
As Operations Manager, you will be a core member of the regional management team, responsible for leading operational delivery across both field and office-based teams. You will oversee people performance, operational efficiency, supply chain management and service delivery, ensuring contractual KPIs and customer service standards are consistently achieved. This is a hybrid field and office-based position, covering the South London region.
Key responsibilities include:
- Managing and developing Field Managers, Technical Specialists and Field Support Administrators
- Driving operational performance, productivity and quality across the region
- Providing on-site and remote leadership, coaching and performance feedback
- Implementing continuous improvement initiatives across processes and field activity
- Working closely with the command/control centre, client representatives and supply chain partners
- Planning and managing regional resource and vehicle requirements
- Managing complaints and ensuring timely and effective resolution
- Ensuring full Health & Safety compliance through regular audits and site visits
- Supporting regional planning, work composition and operational availability
- Delivering projects and ad-hoc initiatives as required by senior leadership
Your contribution
- Deliver and exceed contractual KPIs
- Improve customer outcomes and wastewater network performance
- Increase productivity and utilisation of field resources
- Build strong relationships with clients and internal stakeholders
- Drive team engagement and retention
- Promote a positive, transparent and solutions-focused culture
- Champion operational excellence, safety and compliance
Required experience
- Proven management experience within utilities, infrastructure or network operations
- Experience leading operational or field-based teams
- Strong leadership and people management capability
- Excellent stakeholder and client relationship skills
- Strong organisational and performance management skills
- Confident user of Microsoft Office
- Ability to manage multiple priorities in a fast-paced operational environment
- Full UK driving licence (essential)
Benefits
- 24 days annual leave plus bank holidays
- Company vehicle
- Company health scheme
- Workplace pension
- Personal learning and development support
This is an excellent opportunity to join a market-leading infrastructure and utilities organisation delivering essential wastewater network services across London.
Operations Manager employer: Premier Recruit Ltd
Contact Detail:
Premier Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities and infrastructure sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role of Operations Manager.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've driven operational performance or improved team engagement. These anecdotes will showcase your experience and make you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Don’t miss out on this opportunity to join a leading organisation!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in utilities or network operations, and showcase any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven operational performance and improved customer outcomes in previous roles. We love a good story!
Showcase Your Leadership Skills: As an Operations Manager, you'll be leading teams, so make sure to highlight your leadership experience. Talk about how you've managed teams, provided coaching, and driven performance improvements. We want to know how you can inspire others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Premier Recruit Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of wastewater network operations. Brush up on key concepts related to utilities and infrastructure, as well as any recent developments in the sector. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully managed teams, driven performance, or implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Knowing how they operate and what they prioritise can help you align your answers with their expectations. Be ready to discuss how you can contribute to a positive, solutions-focused culture.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their current challenges in the wastewater network operations or how they measure success in this role. This shows that you're engaged and serious about the position.
