At a Glance
- Tasks: Welcome customers, manage appointments, and handle inquiries with a smile.
- Company: Join a vibrant spa clinic in Raffles City Mall.
- Benefits: Enjoy a 5-day work week and a friendly team environment.
- Other info: Perfect for those who love multitasking and thrive in a dynamic setting.
- Why this job: Be the face of relaxation and help customers unwind every day.
- Qualifications: Customer service experience preferred; spa experience is a bonus.
The predicted salary is between 20000 - 25000 £ per year.
Location: Spa Clinic @ Raffles City Shopping Centre
Working Hours: 5 days per week, retail hours
Job Responsibilities:
- Greet and welcome customers in a professional and friendly manner
- Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner
- Schedule appointments and maintain the appointment calendar
- Maintain accurate records of customer interactions and transactions
- Assist with customer complaints and provide appropriate solutions
- Handle and resolve customer complaints and escalate to the appropriate department or manager when necessary
- Process payments and issue receipts to customers (cashiering)
- Manage the company's correspondence and respond to emails in a timely manner
- Maintain a clean and organized reception area
Requirements:
- Experience as a receptionist, administrator, customer service representative or a similar role preferred
- Experience within a spa environment would be a plus point
- Excellent communication skills, both verbal and written
- Able to work independently and in a team
- Basic proficiency in Microsoft Office
- Able to multitask and prioritize tasks effectively
Spa Receptionist cum Customer Service | 5 days work | Raffles City Mall in Penarth employer: PREMIER PRESTIGE SINGAPORE PTE. LTD.
Join our dynamic team at the Spa Clinic located in the vibrant Raffles City Shopping Centre, where we prioritise a supportive work culture and employee development. As a Spa Receptionist, you will enjoy a five-day work week with flexible retail hours, allowing for a healthy work-life balance while being part of a friendly environment that values customer service excellence and teamwork. We offer opportunities for growth within the spa industry, making this an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
PREMIER PRESTIGE SINGAPORE PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist cum Customer Service | 5 days work | Raffles City Mall in Penarth
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa industry. Brush up on your knowledge about spa treatments and customer service best practices. This will help you stand out when chatting with potential employers!
✨Tip Number 2
Networking is key! Reach out to friends or acquaintances who work in the spa or customer service sectors. They might have insider info on job openings or even refer you directly to hiring managers.
✨Tip Number 3
When you get an interview, don’t just prepare answers; think about questions you can ask too! Show your interest in the role by asking about their customer service philosophy or how they handle complaints.
✨Tip Number 4
Finally, apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Spa Receptionist cum Customer Service | 5 days work | Raffles City Mall in Penarth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with customers and your passion for providing excellent service. A friendly tone can make a big difference.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or as a receptionist. We love seeing how your past roles relate to what we do at the spa, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PREMIER PRESTIGE SINGAPORE PTE. LTD.
✨Know the Spa Inside Out
Before your interview, make sure to research the spa clinic and its services. Familiarise yourself with their treatments, products, and any unique selling points. This will not only show your genuine interest but also help you answer questions more confidently.
✨Practice Your Customer Service Scenarios
Since the role involves handling customer inquiries and complaints, prepare for situational questions. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. Practising these scenarios will help you articulate your responses clearly.
✨Dress the Part
As a Spa Receptionist, first impressions matter. Dress professionally and in a way that reflects the spa's atmosphere. A polished appearance will convey your understanding of the role and the importance of creating a welcoming environment for customers.
✨Showcase Your Multitasking Skills
The job requires juggling various tasks, from scheduling appointments to managing correspondence. Be ready to discuss how you've effectively managed multiple responsibilities in previous roles. Highlighting your organisational skills will demonstrate that you're well-suited for the fast-paced environment.
