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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve telecomms issues for customers.
- Company: A thriving provider of specialist services in the Telecommunications sector.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Experience in telecomms or IT support, plus strong communication skills.
- Other info: Desk-based role with plenty of opportunities to learn and develop.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a thriving and growing provider of specialist services in the Telecommunications sector. Due to increased demand, they are seeking 1st and 2nd Line Support experts to join their team, providing technical assistance to their customers.
This is a desk-based role, analysing systems, assisting with the build of new systems, rectifying problems, providing additional equipment or updates, and diagnosing network issues.
Together with previous telecomms or IT technical support experience, good customer service and communication skills are essential as this role includes a substantial amount of customer interaction.
Telecomms Technical Support employer: Premier Placement Services
Contact Detail:
Premier Placement Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecomms Technical Support
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your telecomms knowledge and troubleshooting techniques. Being able to demonstrate your expertise during interviews can really set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've successfully handled customer interactions in the past. This role is all about communication, so make sure you highlight your ability to connect with clients.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team. Don't miss out on this opportunity!
We think you need these skills to ace Telecomms Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your telecomms or IT technical support experience. We want to see how your skills match the role, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the telecomms sector and how your previous experiences make you the perfect fit for this role. We love a good story!
Showcase Problem-Solving Skills: Since this role involves diagnosing network issues and rectifying problems, include examples in your application that demonstrate your problem-solving skills. We want to know how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Premier Placement Services
✨Know Your Tech Inside Out
Make sure you brush up on your telecomms knowledge before the interview. Familiarise yourself with common network issues, system builds, and troubleshooting techniques. Being able to discuss specific technologies or systems you've worked with will show that you're not just a candidate, but a potential asset to their team.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent support in the past. Think of situations where you turned a frustrated customer into a satisfied one. This will demonstrate your ability to handle pressure and communicate effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. They might ask how you would handle a specific technical issue or a difficult customer. Practise your responses to these types of questions so you can showcase your problem-solving skills and your approach to customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
