Telesales - Customer Success Manager in Wellingborough

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Department: Sales, Wellingborough, Northamptonshire, NN8 4FU

Salary: £26,100 FTE + Attractive Bonus Scheme

Hours: Monday to Friday - 40 Hours per week

Overview

Premier Paper Group, one of the UK and Ireland's leading Paper and Materials Merchants, are seeking a proactive, motivated and results-driven Customer Success Manager to join our telesales team. The Wellingborough location was constructed three years ago and provides a modern sales environment. The role involves engaging with potential and existing customers over the phone, promoting products and services and closing sales to meet and exceed targets.

Key Responsibilities

• Make outbound calls to prospective customers.
• Present, promote, and sell products using effective communication and persuasive techniques.
• Manage and maintain a database of leads / current customers, ensuring accurate and up-to-date records.
• Handle objections and negotiate effectively to close sales.
• Achieve and exceed individual and team sales targets.
• Rebuild relationships with former clients.
• Build long-term relationships with customers to encourage repeat business.
• Provide feedback on customer trends and competitor activity.
• Use targeted campaigns and promotions to attract business.
• Identify gaps and recommend complementary products to maximise order value.
• Drive revenue growth by recognising customer needs and add-on products.
• Provide quotations and samples, with follow up calls to close sales.

Skills & Qualities

• Strong verbal communication and interpersonal skills.
• Ability to build rapport quickly and maintain a professional manner.
• Self-motivated with a results-driven approach.
• Good organisational skills with attention to detail.
• Competent in using CRM systems, spreadsheets, and Microsoft Office.
• To understand and prepare pricing proposals (where appropriate).

Experience

• Previous telesales, sales, or customer service experience preferred but not always required (training provided in entry-level roles).
• Experience in achieving or exceeding sales targets desirable.
• Industry knowledge (Paper, Print, Stationery, Packaging, or Sign & Display) advantageous.

Why Premier?

We believe that we can offer not only a job but a career that can be fulfilling while working with like-minded colleagues in an open and non-bureaucratic environment. We like to be able to react to market changes and therefore strive for creativity and flexibility in our employees. We encourage our employees to be enthusiastic and to develop a passion for working with us. We want everyone to do their best and go the extra mile. To help, where appropriate, we consider supporting work related qualifications to ensure that our employees have the best skills and training for their job.

What We Offer

• Competitive salary
• Generous holiday entitlement of 30 days per annum (plus statutory Bank Holidays)
• Retail Benefit Scheme (Benefit Hub)
• Employee Assistance Programme
• No weekends
• Christmas Eve shutdown, returning in the New Year
• Working with a dedicated team and supportive management team
• Consistent hours along with a regular routine to maximise performance and service offerings

Premier supports several charities but most notably is the Woodland Trust, the UK’s leading woodland conservation charity, through our Carbon Capture programme. The Carbon Capture programme mitigates the CO2 emissions from the production and distribution of paper and materials, purchased from Premier and gives customers and their clients the opportunity to join with many major brands and fully engage with, and directly support the work of the Woodland Trust – 100% of the money raised through Carbon Capture goes directly to the Woodland Trust to plant native woodland in the UK.

Premier Paper Group are an equal opportunities employer.