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- Tasks: Manage customer orders from start to finish, ensuring smooth operations and communication.
- Company: Join Premier Nutrition, a leader in animal feed micronutrient premixes across the UK and Europe.
- Benefits: Enjoy a full-time role with opportunities for career growth in a diverse and inclusive environment.
- Why this job: Be part of a team that values customer satisfaction and continuous improvement while making a social impact.
- Qualifications: Ideal candidates are detail-oriented, proactive, and have good Excel skills; experience in customer service is a plus.
- Other info: We support all applicants, ensuring our recruitment process is accessible to everyone.
The predicted salary is between 20000 - 30000 £ per year.
Contract / Shift: 12 Month Fixed Term Contract – Full time – Monday – Friday
ARE YOU:
- Someone who thrives on providing exceptional customer service to high-profile clients.
- Confident in handling multiple priorities while managing complex internal and external interactions?
- Ready to join a diverse and inclusive team, with opportunities for career growth?
If so, we’d like to hear from you!
Role Overview
We are seeking a Customer Service Coordinator to join our growing team. You will have an important role in ensuring seamless operations for our businesses.
Responsibilities:
- Manage the complete customer order journey, from input to delivery and invoicing.
- Be transparent with customers, managing expectations and proactively addressing issues.
- Liaise with internal teams, including Technical, Planning, and Credit Control, to resolve pricing, product, or account queries.
- Monitor order dispatches and investigate delays, ensuring customers are promptly informed of any adjustments.
- Build positive relationships with hauliers to guarantee seamless deliveries.
- Handle urgent orders efficiently in coordination with Commercial and Planning teams.
- Attend monthly species meetings, sharing updates on key issues and wins.
- Ensure timely and accurate invoicing within 24 hours of delivery or collection.
- Collaborate with Finance to resolve bulk delivery invoicing and period-end reporting issues.
- Investigate and resolve customer credit note requests and log complaints for continuous improvement.
- Share best practices across the team, supporting alignment and professional development.
About you:
- Excited about customer service with great attention to detail.
- A credible, committed and forward-thinking team player who thrives under pressure.
- Good Excel skills with strong timekeeping and organisational abilities.
- Proactive, with the ability to work on your own initiative while knowing when to escalate issues.
- Flexible, driven, and motivated by the desire to be effective and improve every day.
- A great communicator, adept at building relationships with both internal and external stakeholders.
- Ideally, you have experience in a similar customer service role within an agricultural business.
About us
Premier Nutrition is a leading provider of micronutrient premix to manufacturers of animal feed across the UK and Europe and offers expert advice to customers from some of the world's leading nutritionists. We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.
What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
How to apply
Visit: https://careers.abagri.com/vacancies/23422/customer-services-coordinator.html and click the 'Apply' button at the bottom.
Customer Service Coordinator employer: Premier Nutrition (UK)
Contact Detail:
Premier Nutrition (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the agricultural industry, especially in areas related to animal feed. Understanding the specific challenges and trends in this sector will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully managed complex customer interactions. Be ready to discuss specific situations where you resolved issues or improved customer satisfaction.
✨Tip Number 3
Brush up on your Excel skills, as they are mentioned in the job description. Consider practising common functions and data management techniques that could be relevant to the role, such as tracking orders or managing customer data.
✨Tip Number 4
Prepare to demonstrate your ability to work under pressure. Think of examples from your past experiences where you successfully handled urgent requests or tight deadlines, as this is crucial for the Customer Service Coordinator role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you managed complex interactions or worked with high-profile clients. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your attention to detail and proactive approach align with the responsibilities of the Customer Service Coordinator position.
Showcase Relevant Skills: Emphasise your organisational abilities and proficiency in Excel, as these are key skills mentioned in the job description. Provide examples of how you've used these skills in previous roles.
Highlight Team Collaboration: Since the role involves liaising with various internal teams, include examples of how you've successfully collaborated with others in past positions. This will show that you're a team player who can build positive relationships.
How to prepare for a job interview at Premier Nutrition (UK)
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight how you managed complex situations and maintained positive relationships with clients.
✨Demonstrate Your Organisational Abilities
Be ready to discuss how you handle multiple priorities and stay organised. You might want to share a time when you successfully managed several tasks simultaneously, especially in a high-pressure environment.
✨Familiarise Yourself with the Company
Research Premier Nutrition and understand their values, products, and the agricultural industry they operate in. This will help you align your answers with their mission and show your genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, opportunities for professional development, or how success is measured in the Customer Service Coordinator role.