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For Companies At a Glance
- Tasks: Supervise daily rental operations and ensure excellent customer service.
- Company: Premier Motors Rental, a dynamic car and van rental company.
- Benefits: Competitive salary, performance bonuses, and career progression opportunities.
- Other info: Ongoing training and a supportive team await you!
- Why this job: Join a fast-paced environment and lead a motivated team.
- Qualifications: Experience in rental operations and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Premier Motors Rental – Isle of Wight
Job Type: Full-Time, Permanent
Salary: Dependant on experience
About the Role
We are seeking an experienced and driven Rental Operations Supervisor to oversee our busy car and van rental branch, managing both retail customers and commercial business accounts. This is a hands‑on leadership role where you will be responsible for ensuring smooth day‑to‑day operations, maximising fleet utilisation, delivering excellent customer service, and supporting business growth across both B2C and B2B segments.
Key Responsibilities
- Supervise daily rental operations including reservations, vehicle dispatch, and returns
- Manage fleet availability and allocate vehicles across retail and commercial demand
- Act as a key contact for business clients, ensuring service delivery in line with agreements
- Lead, motivate, and develop a team of rental agents, drivers, and yard staff
- Handle escalated customer issues and ensure high levels of customer satisfaction
- Support revenue growth through upselling, pricing compliance, and account development
- Coordinate vehicle maintenance, servicing, and compliance requirements
- Ensure adherence to company policies, insurance standards, and health & safety regulations
- Produce operational and performance reports
About You
- Proven experience in car/van rental, fleet operations, or a similar logistics environment
- Experience supervising or leading a team in a fast‑paced setting
- Strong understanding of both retail and commercial customer needs
- Excellent communication and customer service skills
- Commercial awareness with a focus on revenue and performance
- Highly organised with the ability to manage multiple priorities
- Full UK driving licence (required)
What We Offer
- Competitive salary with performance‑based bonus
- Opportunities for career progression within a growing business
- Ongoing training and development
- Supportive and dynamic team environment
If you are a motivated operations professional looking to take the next step in your career within a fast‑paced rental environment, we would love to hear from you. Send your CV and covering letter to Neil Gordon at: ng@premiermotors.co.uk
Closing Date: 18th May 2026 (please note that the vacancy may be closed sooner if a successful candidate is found, so please do not delay if you wish to apply for this position.)
Retail & Commercial Car & Van Rental Operations Supervisor - Premier Motors Rental in Newport employer: Premier Motors
Contact Detail:
Premier Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Commercial Car & Van Rental Operations Supervisor - Premier Motors Rental in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the car and van rental industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Premier Motors Rental. Understand their operations, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated teams in the past and handled customer issues. Use specific examples to demonstrate your experience in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Premier Motors Rental.
We think you need these skills to ace Retail & Commercial Car & Van Rental Operations Supervisor - Premier Motors Rental in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Rental Operations Supervisor. Highlight your experience in car/van rental and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Premier Motors Rental. Share specific examples of how you've managed operations or led a team in the past.
Showcase Your Customer Service Skills: Since this role involves dealing with both retail and commercial customers, make sure to highlight your excellent communication and customer service skills. We love candidates who can demonstrate their ability to handle escalated issues effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t forget to submit before the closing date!
How to prepare for a job interview at Premier Motors
✨Know Your Fleet
Familiarise yourself with the types of vehicles in the rental fleet and their features. Being able to discuss specific models and their suitability for different customer needs will show your expertise and readiness for the role.
✨Customer Service Scenarios
Prepare for questions about handling customer complaints or difficult situations. Think of examples from your past experience where you successfully resolved issues, demonstrating your strong communication skills and ability to maintain high customer satisfaction.
✨Team Leadership Examples
Be ready to share your experiences in leading and motivating a team. Highlight specific instances where you improved team performance or morale, as this role requires strong leadership in a fast-paced environment.
✨Understand B2B and B2C Needs
Research the differences between retail and commercial customers in the car rental industry. Be prepared to discuss how you would tailor services to meet the unique needs of both segments, showcasing your commercial awareness and strategic thinking.