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For Companies At a Glance
- Tasks: Supervise daily rental operations and ensure excellent customer service.
- Company: Premier Motors Rental, a dynamic car and van rental company on the Isle of Wight.
- Benefits: Competitive salary, performance bonuses, and career progression opportunities.
- Other info: Ongoing training and a supportive team await you!
- Why this job: Join a fast-paced environment and lead a motivated team while making an impact.
- Qualifications: Experience in car/van rental and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Premier Motors Rental – Isle of Wight
Job Type: Full-Time, Permanent
Salary: Dependant on experience
About the Role
We are seeking an experienced and driven Rental Operations Supervisor to oversee our busy car and van rental branch, managing both retail customers and commercial business accounts. This is a hands‑on leadership role where you will be responsible for ensuring smooth day‑to‑day operations, maximising fleet utilisation, delivering excellent customer service, and supporting business growth across both B2C and B2B segments.
Key Responsibilities
- Supervise daily rental operations including reservations, vehicle dispatch, and returns
- Manage fleet availability and allocate vehicles across retail and commercial demand
- Act as a key contact for business clients, ensuring service delivery in line with agreements
- Lead, motivate, and develop a team of rental agents, drivers, and yard staff
- Handle escalated customer issues and ensure high levels of customer satisfaction
- Support revenue growth through upselling, pricing compliance, and account development
- Coordinate vehicle maintenance, servicing, and compliance requirements
- Ensure adherence to company policies, insurance standards, and health & safety regulations
- Produce operational and performance reports
About You
- Proven experience in car/van rental, fleet operations, or a similar logistics environment
- Experience supervising or leading a team in a fast‑paced setting
- Strong understanding of both retail and commercial customer needs
- Excellent communication and customer service skills
- Commercial awareness with a focus on revenue and performance
- Highly organised with the ability to manage multiple priorities
- Full UK driving licence (required)
What We Offer
- Competitive salary with performance‑based bonus
- Opportunities for career progression within a growing business
- Ongoing training and development
- Supportive and dynamic team environment
If you are a motivated operations professional looking to take the next step in your career within a fast‑paced rental environment, we would love to hear from you. Send your CV and covering letter to Neil Gordon at:
Closing Date: 18th May 2026 (please note that the vacancy may be closed sooner if a successful candidate is found, so please do not delay if you wish to apply for this position.)
Locations
Retail & Commercial Car & Van Rental Operations Supervisor - Premier Motors Rental in Newport, Wales employer: Premier Motors
Contact Detail:
Premier Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Commercial Car & Van Rental Operations Supervisor - Premier Motors Rental in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the car and van rental industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Premier Motors Rental. Understand their operations, values, and what makes them tick. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences that showcase your ability to handle tough situations and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Premier Motors Rental.
We think you need these skills to ace Retail & Commercial Car & Van Rental Operations Supervisor - Premier Motors Rental in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in car/van rental and any leadership roles you've held. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Customer Service Skills: Since customer satisfaction is key in this role, make sure to include examples of how you've handled customer issues in the past. We want to know how you keep clients happy and coming back for more!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at Premier Motors
✨Know Your Fleet
Familiarise yourself with the types of vehicles in the rental fleet and their features. Being able to discuss specific models and their suitability for different customer needs will show your expertise and readiness for the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate staff, handle escalated issues, and ensure high levels of customer satisfaction, as these are key aspects of the role.
✨Understand Customer Needs
Research both retail and commercial customer expectations in the car rental industry. Be ready to discuss how you would tailor services to meet these needs and drive revenue growth through upselling and account development.
✨Showcase Your Organisational Skills
Be prepared to talk about how you manage multiple priorities effectively. Share specific strategies or tools you use to keep operations running smoothly, as this is crucial for overseeing daily rental operations.