At a Glance
- Tasks: Join a friendly team providing top-notch customer service by the water.
- Company: Premier Marinas, a vibrant workplace in Portsmouth Harbour.
- Benefits: Competitive salary, private medical cover, and 33 days annual leave.
- Other info: Full training provided; diversity and inclusion are core values.
- Why this job: Work outdoors, learn about boating, and enjoy a flexible rota.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 30000 - 34258 £ per year.
Enjoy working by the water? This role could be for you!
Premier Marinas are looking to recruit a Dry Stack Operative at Trafalgar Wharf, located in Portsmouth Harbour.
The successful candidate will be joining a friendly and dedicated team who work hard to provide the highest levels of customer service and satisfaction and must be able to demonstrate the following:
- Proven customer service or customer facing experience
- A can do” attitude and flexible approach to teamwork
- The ability to work alone and as part of a team
- Be able to stay calm under pressure
- Ability to learn and use computer software systems
A knowledge of boating and local cruising grounds would be beneficial but not essential as training, where required, will be given. A full UK driving licence is essential.
You will be working as per a duty rota that consists of 4 days on and 2 days off.
This will include some weekends and bank holidays with shifts operated on seasonalised hours.
Winter hours are 8 hours a day (1st October to 31st March).
Summer hours are 9 hours a day (1st April to 30th September).
Premier Marinas offers a competitive salary and pension, 24/7 access to an online GP, Private Medical Cover, free onsite parking, annual leave equivalent to 33 days and other benefits, alongside training and development opportunities delivered through our dedicated online academy.
If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to still apply.
Full training can be provided, and you may be just the right candidate for this or for any other roles we have – apply today!
At Premier Marinas, we believe diversity makes us stronger.
We treat all applicants equally and with respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Note: Proof of eligibility to work in the UK on start of contract will be required. Our Applicant Privacy Notice is available on our website.
Closing date for applications is Friday 21st August 2026 although we reserve the right appoint prior to the closing date.
Successful applicants will be contacted within 2 weeks of that date.
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Dry Stack Operative in Portsmouth employer: Premier Marinas
At Premier Marinas, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment at our Falmouth Marina. Our dedicated team enjoys competitive salaries, comprehensive benefits including private medical cover and 24/7 access to an online GP, as well as ample opportunities for personal and professional growth through our dedicated online academy. Join us to be part of a friendly team that values customer service and teamwork, while also providing the training needed to help you thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Dry Stack Operative in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Premier Marinas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Premier Marinas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dry Stack Operative in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Premier Marinas:Your cover letter is your chance to shine! Tell us why you want to work at Premier Marinas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Premier Marinas!
How to prepare for a job interview at Premier Marinas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
