At a Glance
- Tasks: Deliver excellent customer service and assist visitors at our vibrant marina.
- Company: Join a friendly team at Premier Marinas in a stunning location.
- Benefits: Competitive salary, private medical cover, free parking, and extra birthday leave.
- Other info: Flexible hours with opportunities for training and personal growth.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Customer-focused attitude and willingness to learn new software.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Customer Service Advisor to join our friendly, hardworking team at Sovereign Harbour. You will play a vital part in how we are viewed by berth holders and visitors to our site and this is a great opportunity for a customer focused individual, with a flexible work ethic, to join a fast-paced team in a great location.
Candidates must be able to demonstrate:
- Ability to understand and deliver excellent customer service
- A good understanding of enquiry and sales handling
- Ability to learn and use computer software systems
- A “can do” attitude and flexible approach to teamwork
This role will be primarily office based but will also include some outdoor working and the rota will provide for working weekends and bank holidays. Experience of boating would be advantageous, but not essential. In all cases, we will support you to grow your skills and assist you to reach your potential.
What we offer: Premier Marinas offers a competitive salary and pension, access to an online GP, Private Medical Cover, free onsite parking, uniform provided, annual leave including additional birthday leave and other benefits, alongside training and development opportunities delivered through our dedicated online academy.
Our commitment to diversity: We believe that diversity makes us stronger. We will treat all applicants equally and with respect irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
How to apply: Please send your application to Tracey Jefkins, Head of HR, including your CV and a covering letter explaining why you’re applying and your salary expectations. Apply via our online application form or email: careers@premiermarinas.com. Proof of eligibility to work in the UK will be required at the start of your contract. Our Applicant Privacy Notice is available on our website.
Application deadline: Monday 23rd March 2026 (we reserve the right to appoint before the closing date). Successful applicants will be invited to interview.
Customer Service Advisor in Eastbourne employer: Premier Marinas Ltd
At Premier Marinas, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. Located in the picturesque Sovereign Harbour, our employees enjoy a range of benefits including competitive salaries, private medical cover, and opportunities for personal growth through our dedicated online academy. Join us to be part of a diverse team that values your contributions and supports your development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Eastbourne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sovereign Harbour. Understanding their values and what they offer can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle enquiries and sales during the interview.
✨Tip Number 3
Show off your 'can do' attitude! During the interview, share examples of times when you went above and beyond for a customer. This will demonstrate your commitment to excellent service and teamwork.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use the computer software systems we rely on in the role.
We think you need these skills to ace Customer Service Advisor in Eastbourne
Some tips for your application 🫡
Craft a Compelling CV:Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that show you can handle enquiries and sales like a pro.
Write a Personal Covering Letter:This is your chance to shine! Explain why you're excited about the Customer Service Advisor role and how your flexible work ethic fits into our fast-paced team. Be genuine and let your personality come through!
Show Off Your 'Can Do' Attitude:We love a positive mindset! In your application, mention specific examples where you've tackled challenges with a 'can do' approach. It’ll show us you’re ready to jump in and help out wherever needed.
Apply Through Our Website:To make things easier for both of us, apply via our online application form. It streamlines the process and ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at Premier Marinas Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer enquiries or resolved issues in the past. This will show that you understand what it takes to keep customers happy.
✨Show Off Your Flexibility
Since the role requires a flexible work ethic, think of times when you've adapted to changing situations or worked well in a team. Highlighting your 'can do' attitude will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Do a bit of research on Sovereign Harbour and Premier Marinas. Knowing about their services and values will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios related to customer service and sales handling. Practise answering questions like how you'd deal with a difficult customer or how you'd promote a service. This will help you feel more confident during the interview.
