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- Tasks: Join our team as a Customer Service Advisor, engaging with visitors and ensuring top-notch service.
- Company: Premier Marinas is a vibrant marina offering a friendly work environment and growth opportunities.
- Benefits: Enjoy competitive pay, private medical cover, online GP access, free parking, and extra birthday leave.
- Why this job: Be the face of the marina, develop your skills, and work in a dynamic, supportive team.
- Qualifications: No specific experience needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible hours include weekends; training provided for those new to boating.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are looking for a Customer Service Advisor to join our friendly, hardworking team at Trafalgar Wharf in Portsmouth Harbour. As the face and personality of the dry stack facility, you will play a vital part in how we are viewed by berth holders and visitors to our site and this is a great opportunity for a customer focused individual, with a flexible work ethic, to join a fast-paced team in a great location.
Candidates must be able to demonstrate:
- Ability to understand and deliver excellent customer service
- A good understanding of enquiry and sales handling
- Ability to learn and use computer software systems
- “A can do” attitude and flexible approach to teamwork
This role will be primarily office based but will also include some outdoor working and the rota will provide for working some weekends and bank holidays. Experience of boating would be advantageous but not essential. In all cases we will support you to grow your skills and assist you to reach your potential.
What we offer
Premier Marinas offers a competitive salary and pension, access to an online GP, Private Medical Cover, free onsite parking, uniform provided, annual leave incl. additional birthday leave and other benefits, alongside training and development opportunities delivered through our dedicated online academy.
If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to still apply. Full training can be provided, and you may be just the right candidate for this or for any other roles we have – apply today!
Our commitment to diversity
We believe that diversity makes us stronger. We will treat all applicants equally and with respect irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
How to apply
Please send your application to Tracey Jefkins, Head of HR, including:
- Your CV
- A covering letter explaining why you’re applying and your salary expectations
Apply via our online application form or email: careers@premiermarinas.com
Proof of eligibility to work in the UK will be required at the start of your contract. Our Applicant Privacy Notice is available on our website.
Application deadline: Sunday 15th March 2026 (we reserve the right to appoint before the closing date). Successful applicants will be invited to interview.
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Customer Service Advisor employer: Premier Marinas Ltd
Contact Detail:
Premier Marinas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the marina and its services. Understanding the unique aspects of Port Solent Marina will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's during a phone call or in-person meeting, make sure to highlight your ability to handle enquiries and provide excellent service.
✨Tip Number 3
Be prepared to discuss your flexibility and teamwork approach. Think of examples from your past experiences where you've successfully worked in a team or adapted to changing situations.
✨Tip Number 4
If you have any experience with boating, even if it's minimal, mention it! It can set you apart from other candidates and show your willingness to learn and grow in this environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Premier Marinas is looking for in a Customer Service Advisor. Highlight the key skills and attributes they value, such as excellent customer service and a flexible work ethic.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles and your ability to handle enquiries and sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills and experiences make you a great fit for the team at Port Solent Marina, and express your willingness to learn and adapt.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Premier Marinas Ltd
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction, as this role is all about being the face of the marina.
✨Demonstrate a 'Can Do' Attitude
Exude positivity and flexibility during the interview. Employers are looking for candidates who can adapt to various situations and work well in a team, so be ready to discuss how you've embraced challenges in the past.
✨Familiarise Yourself with the Role
Research the marina and understand its services. Knowing about boating, even if you lack experience, can show your enthusiasm for the role and help you connect with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the marina's future plans. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
