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- Tasks: Lead a team and ensure top-notch customer service at our beautiful marina.
- Company: Join Premier Marinas, a leader in the marina industry with a focus on excellence.
- Benefits: Enjoy competitive pay, private medical cover, and extra birthday leave.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Be an ambassador for first-class service while developing your leadership skills.
- Qualifications: Proven experience in team leadership and health & safety management required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Premier Marinas is seeking to appoint a Duty Manager to be based at our Swanwick Marina on the stunning River Hamble. We are looking for an individual to be an ambassador of firstâclass customer service delivery, to be able to lead a team and show balanced decision making and problemâsolving abilities. This is a great opportunity to join a dedicated team at this busy site on the River Hamble.
The role of a Duty Manager is to:
- Assist the General Manager to manage the site in an efficient and safe manner in accordance with the company's mission statement.
- Ensure the highest standards of customer service and facilities are not only maintained but also developed as required by the company.
- Perform the role of âDuty Managerâ on an agreed rotation basis.
- Promote and maximise the utilisation within the marina, ensuring and developing profitability from all income streams.
- Develop staff progression and communicate business changes.
- Develop key relationships with onâsite tenants.
The successful applicant should be able to demonstrate:
- A proven track record of leading, coaching and mentoring a team.
- The ability to delegate appropriately and to communicate effectively with different stakeholders.
- Experience of Environmental and Health & Safety management.
- Previous experience in a similar role is essential for this busy role.
- A full UK driving licence is required.
The role will require flexibility with varying start and finish times during busy periods and will include weekend working and bank/public holidays as part of a shift rota. The role entails an âonâcallâ outâofâhour rota and the successful candidate must be able to attend the marina in the event of an emergency on their duty week.
What we offer: Premier Marinas offers a competitive salary and pension, access to an online GP, Private Medical Cover, free onsite parking, uniform provided, annual leave including additional birthday leave and other benefits, alongside training and development opportunities delivered through our dedicated online academy.
We believe that diversity makes us stronger. We will treat all applicants equally and with respect irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
How to apply: Please send your application to Tracey Jefkins, Head of HR, including:
- Your CV
- A covering letter explaining why youâre applying and your salary expectations
- Proof of eligibility to work in the UK will be required at the start of your contract.
Application deadline: Wednesday 6th May 2026 (we reserve the right to appoint before the closing date). Successful applicants will be invited to interview.
Duty Manager employer: Premier Marinas Limited
Contact Detail:
Premier Marinas Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Duty Manager
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Premier Marinas. A friendly chat can sometimes lead to opportunities that arenât even advertised!
â¨Tip Number 2
Prepare for the interview by researching the company and its values. Show us how your experience aligns with their mission statement and be ready to discuss how you can enhance customer service at Swanwick Marina.
â¨Tip Number 3
Practice your problem-solving skills! Think of scenarios you might face as a Duty Manager and how you would handle them. We want to see your decision-making process in action during the interview.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining our team at Premier Marinas.
We think you need these skills to ace Duty Manager
Some tips for your application đŤĄ
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your experience in leading teams and delivering top-notch customer service, as these are key for the Duty Manager role. Tailor it to reflect how your skills align with what weâre looking for at Premier Marinas.
Write a Compelling Cover Letter: This is your chance to shine! Use your cover letter to explain why youâre the perfect fit for the Duty Manager position. Share specific examples of your leadership and problem-solving skills, and donât forget to mention your salary expectations clearly.
Show Your Passion for Customer Service: We want to see your enthusiasm for providing first-class customer service! In your application, emphasise any relevant experiences where youâve gone above and beyond to ensure customer satisfaction. This will show us youâre ready to be an ambassador for our brand.
Apply Through Our Website: Make sure to submit your application through our website for the best chance of success! Itâs the easiest way for us to keep track of your application and ensures youâre considered for the role. Plus, it shows youâre tech-savvy, which is always a bonus!
How to prepare for a job interview at Premier Marinas Limited
â¨Know the Company Inside Out
Before your interview, take some time to research Premier Marinas. Understand their mission statement and values, especially around customer service and team leadership. This will help you align your answers with what theyâre looking for.
â¨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your coaching and mentoring abilities, as these are crucial for the Duty Manager role.
â¨Demonstrate Problem-Solving Abilities
Think of specific situations where you had to make balanced decisions under pressure. Be ready to discuss how you approached these challenges and what the outcomes were, as this will show your capability in handling the responsibilities of the role.
â¨Ask Insightful Questions
Prepare thoughtful questions about the marina's operations, team dynamics, and future goals. This not only shows your interest in the role but also helps you gauge if itâs the right fit for you.