At a Glance
- Tasks: Deliver excellent customer service and assist visitors at our marina.
- Company: Join a vibrant team at Premier Marinas, known for its inclusive culture.
- Benefits: Competitive salary, private medical cover, online GP access, and birthday leave.
- Other info: Enjoy a mix of office and outdoor work with opportunities for growth.
- Why this job: Be the face of our marina and make a real difference in customer experiences.
- Qualifications: Customer service skills and a flexible, positive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a motivated and customer-focused Customer Service Advisor to join our team on a part-time, seasonal hours contract.
About the Role
This is a seasonal position with hours worked across the year to reflect the needs of the business. Average of 26.25 hours per week across the year:
- Summer season (April–September): typically around 4.5 days per week on a rota
- Winter season (October–March): typically around 2.5 days per week on a rota
As the face and personality of the marina, you will play a vital part in how we are viewed by berth holders and visitors to our site. This is a great opportunity for a customer-focused individual, with a flexible work ethic, to join a fast-paced team in a great location.
Candidates must be able to demonstrate:
- Ability to understand and deliver excellent customer service
- A good understanding of enquiry and sales handling
- Ability to learn and use computer software systems
- A can do attitude and flexible approach to teamwork
This role will be primarily office based but will also include some outdoor working and the rota will provide for working some weekends and bank holidays. Experience of boating would be advantageous but not essential. In all cases, we will support you to grow your skills and assist you to reach your potential.
Premier Marinas offers a competitive salary and pension, 24/7 access to an online GP, Private Medical Cover, free onsite parking, annual leave including additional birthday leave and other benefits, alongside training and development opportunities delivered through our dedicated online academy.
We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We believe that diverse talent makes us stronger.
Closing date for applications is Tuesday 30th June 2026 although we reserve the right to appoint prior to the closing date. Successful applicants will be contacted within 2 weeks of that date. Applicants must be eligible to work in the UK.
Customer Service Advisor (Part Time) employer: Premier Marinas Limited
Premier Marinas is an exceptional employer that values its team members and fosters a supportive work environment. With a commitment to employee growth, we offer comprehensive training through our online academy, competitive salaries, and a range of benefits including private medical cover and additional leave for birthdays. Located in a vibrant marina setting, our part-time Customer Service Advisor role provides a unique opportunity to engage with a diverse clientele while enjoying the flexibility of seasonal hours.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Premier Marinas Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Premier Marinas Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Premier Marinas Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Premier Marinas Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Premier Marinas Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Premier Marinas Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Premier Marinas Limited will surely appreciate.
