At a Glance
- Tasks: Be the friendly face of our marina, helping customers with enquiries and sales.
- Company: Join Premier Marinas at the stunning Portland Marina on the Jurassic Coast.
- Benefits: Enjoy competitive salary, private medical cover, and extra birthday leave.
- Other info: Opportunities for training and development through our online academy.
- Why this job: Make a real impact in a vibrant team while enjoying a beautiful location.
- Qualifications: Great customer service skills and a flexible, can-do attitude.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Customer Service Advisor to join our friendly, hardworking team at Premier Marinas’ Portland Marina in the stunning Jurassic Coast. As the face and personality of the marina, you will play a vital part in how we are viewed by berth holders and visitors to our site. This is a great opportunity for a customer focused individual, with a flexible work ethic, to join a fast-paced team in a great location.
Responsibilities:
- Serve as the face and personality of the marina.
- Handle customer enquiries and sales with excellent service.
- Work primarily from the office, including some outdoor tasks.
- Participate in a rota system that includes weekends and bank holidays.
Qualifications:
- Ability to understand and deliver excellent customer service.
- A good understanding of enquiry and sales handling.
- Ability to learn and use computer software systems.
- A can do attitude and flexible approach to teamwork.
- Experience of boating would be advantageous but is not essential.
In all cases we will support you to grow your skills and assist you to reach your potential. Competitive salary and pension, 24/7 access to an online GP, private medical cover, free onsite parking, annual leave including additional birthday leave, and other benefits, alongside training and development opportunities delivered through our dedicated online academy.
Job Details:
- Job type: Full Time / Permanent
- Location: Portland Marina
- Closing date: 19/06/26
We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We believe that diverse talent makes us stronger.
Customer Service Advisor employer: Premier Marinas Limited
At Premier Marinas, we pride ourselves on being an excellent employer, offering a vibrant work culture at our picturesque Portland Marina along the Jurassic Coast. Our commitment to employee growth is evident through comprehensive training opportunities and a supportive environment that values teamwork and flexibility. With competitive benefits including private medical cover, online GP access, and additional leave for birthdays, we ensure our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Premier Marinas Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Premier Marinas Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Premier Marinas Limited:Your cover letter is your chance to shine! Tell us why you want to work at Premier Marinas Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Premier Marinas Limited!
How to prepare for a job interview at Premier Marinas Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
