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For Companies At a Glance
- Tasks: Join our team as a Third Line Support Engineer, tackling tech challenges daily.
- Company: We're a growing managed service provider based in Southend, focused on client satisfaction.
- Benefits: Enjoy a competitive salary, 25 days holiday, healthcare, and free parking.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Experience with Windows Server, SQL, Office 365, and ticketing systems is essential.
- Other info: This role is office-based, 5 days a week, perfect for those who thrive in a collaborative environment.
The predicted salary is between 38000 - 42000 £ per year.
A client of ours is a managed service provider who is growing at a healthy pace and looking to hire another Third Line Support Engineer. We are looking for someone with Microsoft Windows tech stack experience. The company is small to medium sized and is looking to grow due to an increasing client base. Based in Southend, the role will be on site 5 days a week.
Skills Required:
- Experience working in a 3rd Line support position
- Windows Server
- SQL Server or MySQL
- Office 365, Azure AD and SharePoint
- Hyper-V, VMware
- Veeam Backup
- Ticketing systems (ServiceNow or Jira)
- Routers, switches and firewalls
- Previous experience working for a managed service provider is desirable but not essential
What’s on Offer:
- Salary up to £42,000, depending on experience
- 25 days holiday
- Company Pension scheme
- Healthcare scheme
- Free on-site parking
What’s next? If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly.
3rd Line Support employer: Premier IT
Contact Detail:
Premier IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, SQL Server, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled complex technical issues in previous roles. Real-life examples will help illustrate your capabilities and show that you're ready for a 3rd Line Support position.
✨Tip Number 4
Research the company’s growth and client base to understand their business model better. This knowledge can help you tailor your responses in the interview and show your genuine interest in contributing to their success.
We think you need these skills to ace 3rd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Microsoft Windows tech stack, including specific roles in 3rd Line support. Mention relevant technologies like Windows Server, SQL Server, and Office 365 to catch their attention.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your previous experience aligns with the skills required, particularly your familiarity with ticketing systems like ServiceNow or Jira.
Showcase Relevant Experience: If you have worked in a managed service provider environment, be sure to highlight this experience. Provide examples of how you've successfully resolved complex issues or improved processes in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Premier IT
✨Know Your Tech Stack
Make sure you brush up on your knowledge of the Microsoft Windows tech stack, including Windows Server, SQL Server, and Office 365. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Familiarise Yourself with Ticketing Systems
Since the role involves using ticketing systems like ServiceNow or Jira, it’s a good idea to familiarise yourself with their functionalities. You might be asked about your experience with these tools, so having specific examples ready can set you apart.
✨Demonstrate Problem-Solving Skills
As a Third Line Support Engineer, you'll need strong problem-solving skills. Prepare to discuss past challenges you've faced in support roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Growth
The company is looking to grow, so express your enthusiasm for being part of that journey. Talk about how you can contribute to their success and your willingness to learn and adapt as the company expands.
