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For Companies At a Glance
- Tasks: Provide 2nd line support, troubleshooting Windows tech stack issues.
- Company: Join a growing managed service provider based in Bristol.
- Benefits: Enjoy hybrid working, 25 days holiday, and a company pension scheme.
- Why this job: Gain hands-on experience in a supportive environment with a focus on growth.
- Qualifications: Experience in 2nd line support and familiarity with Microsoft technologies required.
- Other info: Initial 3 months on-site training to help you get up to speed.
Salary: £30,000 - £36,000
Location: Bristol
Hybrid working, three days in the office, two days working from home.
About the Role
Our client is a managed service provider growing at a healthy pace and looking to hire another Second Line Support Engineer. We are looking for someone with Microsoft Windows tech stack experience. The company is small to medium sized and is looking to grow due to an increasing client base. Based in Bristol, this position is hybrid working, although the role will be on site 5 days a week for the first 3 months to help you get up to speed.
Skills Required
- Experience working in a 2nd Line support position
- Windows Server
- Office 365, Azure AD and SharePoint
- Hyper – V, VMware
- Veeam Backup
- Routers, switches and firewalls
- Previous experience working for a managed service provider is desirable but not essential
What’s on Offer
- Salary up to £36,000, depending on experience
- 25 days holiday
- Company Pension scheme
- Eye care scheme
- Free on-site parking
What’s next?
If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly.
2nd Line Support employer: Premier IT
Contact Detail:
Premier IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Office 365, and Azure AD. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the managed service provider sector. Attend local tech meetups or online forums to connect with others in the field, which could lead to valuable insights or even referrals for the position.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on common troubleshooting scenarios related to 2nd Line Support. Practising how to articulate your thought process can demonstrate your problem-solving skills effectively.
✨Tip Number 4
Show enthusiasm for the hybrid working model by discussing how you manage your time and productivity when working from home. This can highlight your adaptability and readiness for the role's requirements.
We think you need these skills to ace 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Microsoft Windows tech stack, including specific tools like Windows Server, Office 365, and Azure AD. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are a great fit for the Second Line Support Engineer role. Mention your previous experience in 2nd line support and any relevant skills, such as working with Hyper-V or VMware.
Showcase Relevant Experience: In your application, emphasise any previous roles in managed service providers, even if they are not essential. Highlight your problem-solving skills and ability to work in a hybrid environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Premier IT
✨Know Your Tech Stack
Make sure you brush up on your knowledge of the Microsoft Windows tech stack, including Windows Server, Office 365, Azure AD, and SharePoint. Be prepared to discuss your experience with these technologies in detail.
✨Demonstrate Problem-Solving Skills
As a Second Line Support Engineer, you'll need to showcase your ability to troubleshoot and resolve issues efficiently. Prepare examples of past challenges you've faced and how you successfully resolved them.
✨Familiarise Yourself with Managed Service Providers
Even if you haven't worked for a managed service provider before, it's beneficial to understand how they operate. Research common practices and challenges in the industry to show your enthusiasm and readiness to adapt.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges they face. This not only shows your interest but also helps you gauge if the company is the right fit for you.
