At a Glance
- Tasks: Welcome guests, check them in, serve meals, and solve problems to ensure a smooth stay.
- Company: Join the supportive team at Premier Inn in Swanley.
- Benefits: Permanent contract, full training, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with guaranteed hours and great perks.
- Why this job: Every day is different, and you'll make a real impact on guests' experiences.
- Qualifications: No hotel experience needed; just bring your friendly attitude and teamwork skills.
The predicted salary is between 13.06 - 13.06 £ per hour.
You are the first person many of our guests meet. And often the last before they leave. As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly. No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.
Pay, hours and location
- Pay: Up to £13.06 per hour
- Contract: Permanent – we don’t do zero-hours contracts.
- Hours: 16 guaranteed hours per week.
- Location: Swanley Premier Inn, London Road, Swanley, Kent, BR8 7QD
- Shifts: Includes evenings, weekends and busy guest periods.
What you’ll do
- Welcome guests and help them check in
- Serve breakfast or evening meals
- Answer questions and help solve problems
- Help keep the reception, restaurant and public areas looking their best
- Support your teammates across the hotel when things get busy
- Make sure every guest feels looked after from arrival to departure
This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.
You don’t need hotel experience. Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service. If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.
Why join Premier Inn?
You’ll be joining a team that supports each other from day one. We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled. As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.
What you’ll get
- Permanent contract (we don't do zero-hours contracts)
- Full training and support from day one
- Opportunities to learn new skills and develop your career
- Whitbread Benefits Card – up to 60% off Premier Inn rooms
- Company pension and Save As You Earn scheme
- Discounts on shopping, travel, cinema, supermarkets and more
Is this role right for you?
If you:
- Like being busy and working with people
- Stay calm under pressure
- Enjoy taking the initiative
- Want a role where every day is different…
…then we’d love to hear from you. Apply today and help make every stay a great one.
Ground Floor - Team Member in Swanley employer: Premier Inn
Premier Inn is an excellent employer, offering a supportive work culture where you can thrive as a Kitchen Team Member in Glasgow East Kilbride. With opportunities for career growth in hospitality, competitive pay, and benefits like a pension scheme and discounts, you'll find a rewarding environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Ground Floor - Team Member in Swanley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Premier Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Premier Inn
Don't be shy about reaching out to Premier Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ground Floor - Team Member in Swanley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Premier Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Premier Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
