At a Glance
- Tasks: Ensure guest safety and provide exceptional customer service during the night.
- Company: Join Premier Inn, a leading hotel brand known for its welcoming atmosphere.
- Benefits: Enjoy competitive pay, discounts, pension scheme, and free breakfast on joining.
- Other info: Fixed-term contract with 21 hours per week and great career development opportunities.
- Why this job: Be the calm presence that helps guests rest easy and feel secure.
- Qualifications: Strong customer service skills and a calm personality are essential.
The predicted salary is between 20000 - 25000 € per year.
Premier Inn in Bury St Edmunds is seeking a Nights Team Member to ensure the safety of overnight guests and help them rest easy. You'll leverage your calm personality and customer service skills in this vital overnight role.
The position offers a fixed-term contract with 21 hours per week, excellent pay rate, and numerous benefits including discounts, a pension scheme, and complimentary breakfast upon joining.
Overnight Guest Experience Lead | Nights Team Member in Suffolk employer: Premier Inn
Premier Inn in Bury St Edmunds is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Nights Team Member, you'll enjoy competitive pay, flexible hours, and a range of benefits including discounts and a pension scheme, all while being part of a team that values your contributions to creating a safe and welcoming environment for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Overnight Guest Experience Lead | Nights Team Member in Suffolk
✨Tip Number 1
Make sure to showcase your calm personality during interviews. We all know that a Nights Team Member needs to handle situations smoothly, so share examples of how you've kept your cool in challenging customer service scenarios.
✨Tip Number 2
Don’t underestimate the power of networking! Reach out to current or former employees at Premier Inn. They can give us insider tips on what the company values and what it’s really like to work there.
✨Tip Number 3
Prepare some thoughtful questions for your interview. This shows that you’re genuinely interested in the role and the company. Ask about their approach to guest experience or how they support their team members during night shifts.
✨Tip Number 4
Apply through our website for the best chance of landing the job! It’s often easier for hiring managers to spot your application when it comes directly from us, plus you’ll get updates on your application status.
We think you need these skills to ace Overnight Guest Experience Lead | Nights Team Member in Suffolk
Some tips for your application 🫡
Show Your Calm Side:In your application, let us see how your calm personality shines through. Share examples of how you've handled challenging situations with grace and poise, especially in customer service roles.
Highlight Relevant Experience:Make sure to mention any previous experience in hospitality or overnight roles. We want to know how your background aligns with ensuring our guests feel safe and comfortable during their stay.
Be Personable:Use a friendly tone in your written application. We’re looking for someone who can connect with our guests, so let your personality come through in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board for this exciting role at Premier Inn.
How to prepare for a job interview at Premier Inn
✨Show Your Calm Side
As a Nights Team Member, your calm personality is key. During the interview, demonstrate how you handle stressful situations with ease. Share specific examples from past experiences where you maintained composure and provided excellent customer service.
✨Know the Company
Familiarise yourself with Premier Inn's values and mission. Understanding their commitment to guest safety and comfort will help you align your answers with what they’re looking for. Mention how you can contribute to creating a restful environment for guests.
✨Highlight Your Customer Service Skills
Prepare to discuss your customer service experience in detail. Think of scenarios where you went above and beyond for guests. This role is all about ensuring guests feel safe and comfortable, so be ready to showcase your skills in this area.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about team dynamics during night shifts or how they ensure guest safety overnight. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
