At a Glance
- Tasks: Welcome guests, check them in, serve meals, and solve problems to ensure a smooth stay.
- Company: Join the supportive team at Premier Inn, where every day is different.
- Benefits: Up to £13.06 per hour, permanent contract, full training, and amazing discounts.
- Other info: Enjoy a dynamic role with opportunities for career growth and learning.
- Why this job: Make a real impact on guests' experiences while developing your skills.
- Qualifications: No hotel experience needed; just bring your friendly attitude and teamwork spirit.
You are the first person many of our guests meet. And often the last before they leave. As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly. No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.
Pay, hours and location
- Pay: Up to £13.06 per hour
- Contract: Fixed term Contract ending 08/10/26.
- Hours: 18 guaranteed hours per week.
- Location: 1 Spitfire Close, Stafford, Staffordshire, ST16 1GX
- Shifts: Includes evenings, weekends and busy guest periods.
What you’ll do
As a Ground Floor Team Member, no two shifts look exactly the same. Depending on where you’re needed, you might:
- Welcome guests and help them check in
- Serve breakfast or evening meals
- Answer questions and help solve problems
- Help keep the reception, restaurant and public areas looking their best
- Support your teammates across the hotel when things get busy
- Make sure every guest feels looked after from arrival to departure
This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.
You don’t need hotel experience. Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service. If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.
Why join Premier Inn?
You’ll be joining a team that supports each other from day one. We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled. As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.
What you’ll get
- Permanent contract (we don't do zero-hours contracts)
- Full training and support from day one
- Opportunities to learn new skills and develop your career
- Whitbread Benefits Card – up to 60% off Premier Inn rooms
- Company pension and Save As You Earn scheme
- Discounts on shopping, travel, cinema, supermarkets and more
Is this role right for you?
If you:
- Like being busy and working with people
- Stay calm under pressure
- Enjoy taking the initiative
- Want a role where every day is different…
…then we’d love to hear from you. Apply today and help make every stay a great one.
Ground Floor - Team Member in Stafford employer: Premier Inn
Premier Inn is an excellent employer, offering a supportive work culture where you can thrive as a Kitchen Team Member in Glasgow East Kilbride. With opportunities for career growth in hospitality, competitive pay, and benefits like a pension scheme and discounts, you'll find a rewarding environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Ground Floor - Team Member in Stafford
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Premier Inn
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Premier Inn. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
