At a Glance
- Tasks: Ensure guest safety and provide top-notch customer service during the night shift.
- Company: Join Premier Inn, a leading hospitality brand with a focus on guest satisfaction.
- Benefits: Earn up to £13.66 per hour, enjoy a Whitbread Benefits card, and free breakfast for two.
- Other info: Flexible 31-hour work week with great career progression opportunities.
- Why this job: Make a difference in guests' nights while developing your skills in a supportive environment.
- Qualifications: A calm personality and strong customer service skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Premier Inn is hiring a Nights Team Member for its Shrewsbury North (Harmer Hill) location. In this role, you will ensure the safety of overnight guests and use your customer service skills to help them rest easy. The position requires a calm personality and offers 31 hours of work per week at a pay rate of up to £13.66 per hour.
The role provides training and career pathways, with additional perks such as a Whitbread Benefits card, pension schemes, and a complimentary breakfast for two upon joining.
Overnight Guest Support Specialist in Shrewsbury employer: Premier Inn
Premier Inn is an excellent employer, offering a supportive work culture where your contributions are valued and recognised. As a Nights Team Member at our Shrewsbury North location, you will benefit from comprehensive training and clear career progression opportunities, alongside perks like a Whitbread Benefits card and complimentary meals. Join us to be part of a team that prioritises guest safety and satisfaction while fostering your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Overnight Guest Support Specialist in Shrewsbury
✨Tip Number 1
Make sure to research Premier Inn and their values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in being part of their nights crew.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations with guests during the night shift. Being calm and collected is key, so role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress smartly for your interview. First impressions matter, especially in hospitality. A neat appearance shows that you take the role seriously and are ready to represent Premier Inn well.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Overnight Guest Support Specialist in Shrewsbury
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you can help our guests feel safe and comfortable during their stay.
Keep It Calm and Collected:Since the role requires a calm personality, share examples of how you've handled stressful situations in the past. This will show us that you're the right fit for our overnight team.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Overnight Guest Support Specialist role. We love seeing candidates who put in the effort.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Premier Inn
✨Know the Company
Before your interview, take some time to research Premier Inn. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Overnight Guest Support Specialist, your customer service skills are crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved issues. This will demonstrate your ability to keep guests comfortable and safe during their stay.
✨Stay Calm Under Pressure
The role requires a calm personality, especially during the night shifts. Think of scenarios where you had to remain composed in stressful situations. Share these stories during your interview to highlight your suitability for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career pathways, or how the team supports each other during night shifts. This shows that you’re proactive and genuinely interested in being part of their team.
