At a Glance
- Tasks: Welcome guests, check them in, serve meals, and solve problems to ensure a smooth stay.
- Company: Join the supportive team at Premier Inn, where every day is different.
- Benefits: Permanent contract, full training, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with guaranteed hours and great perks.
- Why this job: Make a real impact on guests' experiences while building your skills.
- Qualifications: No hotel experience needed; just bring your friendly attitude and teamwork spirit.
The predicted salary is between 13.56 - 13.56 £ per hour.
You are the first person many of our guests meet. And often the last before they leave. As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly. No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.
Pay, hours and location
- Pay: Up to £13.56 per hour
- Contract: Permanent – we don’t do zero-hours contracts.
- Hours: 18 guaranteed hours per week.
- Location: Mercury Gardens, Romford, Essex, RM1 3EN
- Shifts: Includes evenings, weekends and busy guest periods.
What you’ll do
As a Ground Floor Team Member, no two shifts look exactly the same. Depending on where you’re needed, you might:
- Welcome guests and help them check in
- Serve breakfast or evening meals
- Answer questions and help solve problems
- Help keep the reception, restaurant and public areas looking their best
- Support your teammates across the hotel when things get busy
- Make sure every guest feels looked after from arrival to departure
This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.
You don’t need hotel experience. Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service. If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.
Why join Premier Inn?
You’ll be joining a team that supports each other from day one. We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled. As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.
What you’ll get
- Permanent contract (we don't do zero-hours contracts)
- Full training and support from day one
- Opportunities to learn new skills and develop your career
- Whitbread Benefits Card – up to 60% off Premier Inn rooms
- Company pension and Save As You Earn scheme
- Discounts on shopping, travel, cinema, supermarkets and more
Is this role right for you?
If you:
- Like being busy and working with people
- Stay calm under pressure
- Enjoy taking the initiative
- Want a role where every day is different…
…then we’d love to hear from you. Apply today and help make every stay a great one.
Ground Floor - Team Member in Romford employer: Premier Inn
Premier Inn is an excellent employer, offering a supportive work culture where you can thrive as a Kitchen Team Member in Glasgow East Kilbride. With opportunities for career growth in hospitality, competitive pay, and benefits like a pension scheme and discounts, you'll find a rewarding environment that values your contributions and well-being.
