At a Glance
- Tasks: Manage customer interactions and ensure top-notch service for holiday bookings.
- Company: Join Premier Inn, a leader in the hospitality industry with a focus on customer experience.
- Benefits: Enjoy a competitive salary, private health cover, and training opportunities.
- Other info: Great potential for career growth in a supportive environment.
- Why this job: Make holidays unforgettable while working remotely and enhancing customer experiences.
- Qualifications: Customer-centric mindset with strong communication skills and a Tour Operator background.
The predicted salary is between 26222 - 32000 € per year.
Premier Inn is hiring a Travel Consultant (Customer Experience Executive) for a UK-based remote position. The role involves managing customer interactions throughout their lifecycle, ensuring excellent service, and maximizing holiday conversions.
Candidates should be customer-centric with a Tour Operator background, possessing strong communication skills.
The salary is £26,222 per annum, with an OTE of £32,000+, and offers extensive benefits, including private health cover and training opportunities.
Remote Travel Consultant — Elevate Customer Experience employer: Premier Inn
Premier Inn is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside extensive benefits such as private health cover and comprehensive training opportunities. With a strong focus on customer experience, our collaborative work culture empowers Travel Consultants to thrive in a supportive environment, making it a rewarding place for those passionate about delivering outstanding service in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Travel Consultant — Elevate Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings at Premier Inn or other companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for Travel Consultant roles and practice your answers. We want you to shine when discussing how you can elevate customer experiences and maximise holiday conversions.
✨Tip Number 3
Show off your customer-centric mindset! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re the perfect fit for a role focused on excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote Travel Consultant — Elevate Customer Experience
Some tips for your application 🫡
Show Your Customer-Centric Side:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to elevate customer experiences in your previous roles.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates customise their applications to reflect the specific skills and experiences that match the Travel Consultant role.
Communicate Clearly:Strong communication skills are key for this position. Use clear, concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Premier Inn
✨Know Your Customer Experience
Make sure you understand what excellent customer service looks like, especially in the travel industry. Brush up on your knowledge of Premier Inn and their customer interactions to show that you're genuinely interested in enhancing the customer experience.
✨Showcase Your Communication Skills
Prepare examples from your previous roles where you've effectively communicated with customers. Whether it’s resolving issues or upselling services, be ready to demonstrate how your communication has led to positive outcomes.
✨Highlight Your Tour Operator Background
Since a background in tour operations is key for this role, think about specific experiences that showcase your expertise. Be prepared to discuss how your past roles have equipped you to manage customer interactions and maximise holiday conversions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, training opportunities, or how they measure customer satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.
