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- Tasks: Welcome guests with a smile and ensure their stay is perfect.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to 60% off hotel stays, discounts on meals, and a complimentary breakfast.
- Why this job: Be the friendly face of our hotel and make a real difference.
- Qualifications: Passion for customer service and a fun personality.
- Other info: Permanent contract with clear career progression opportunities.
Come and be a Receptionist at Sunderland A19/A1231 Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.
PAY RATE: Up to £12.56 per hour
CONTRACT TYPE: Permanent – we don’t do zero hours contracts!
HOURS: 16 hours per week
LOCATION: Wessington Way, Castletown, Sunderland SR5 3HR
Why you’ll love it here:
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save as you earn scheme.
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do:
Join our team at Sunderland A19/A1231 Premier Inn as a Receptionist and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
Reception Team Member employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the hotel! Before your interview, check out the Sunderland A19/A1231 Premier Inn online. Familiarise yourself with their services and values so you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Reception Team Member and how you'd handle them. This will help you feel more confident and ready to impress when it comes to the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and approachable for your interview – it shows you care about the role and the guests you'll be welcoming.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Personality: As a Reception Team Member, your fun personality is key! Let it shine through in your written application. Use a friendly tone and don’t be afraid to show us who you are – we love a bit of character!
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've made guests feel welcome in the past. Share specific examples that showcase your skills and passion for helping others.
Keep It Simple and Clear: We appreciate straightforward applications. Avoid jargon and keep your language clear. Make it easy for us to read and understand your experience and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Premier Inn
✨Show Your Personality
As a Reception Team Member, your personality is key! Make sure to let your fun and friendly side shine through during the interview. Smile, be approachable, and engage with the interviewer as if you were welcoming a guest.
✨Know the Company
Do a bit of homework on Premier Inn and Whitbread. Familiarise yourself with their values, mission, and what makes them stand out in the hospitality industry. This will show that you're genuinely interested in the role and the company.
✨Highlight Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Whether it’s resolving a complaint or going the extra mile for a guest, having specific stories ready will demonstrate your capability and passion for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.